KYC & Onboarding Administrator (6 month FTC)

About 1st Formations At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn't be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled, freeing founders to focus on building and scaling. We're a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence. Why Join Us Now? You'll be joining a business with strong momentum, clear direction, and real opportunity for progression. £18m annual revenue, including £9m ARR Over 1 million companies formed Certified B Corp and Carbon Neutral Business Forecast to grow 5x–10x over the next three years The role: We are looking for a diligent, reliable and conscientious individual to join our growing Compliance Department. In this role, you will carry out anti-money laundering (AML) checks in line with HMRC Know Your Customer (KYC) requirements and EU 5th Directive regulations. You will be the key point of contact for a high volume of customers, by email and telephone, guiding them through our due diligence requirements so their orders progress smoothly to completion. This is a full-time, hybrid position (in the office Monday, Wednesday and Friday) and a great opportunity for anyone looking to build a career in anti-money laundering and financial compliance. Key Responsibilities • Carrying out AML checks in accordance with MLR 2019, HMRC KYC requirements and the EU 5th Directive • Managing a high volume of customer interactions daily via email and telephone • Guiding customers through our compliance requirements in a clear, professional and timely manner • Ensuring customer orders progress to completion by facilitating the swift passing of due diligence requirements • Responding accurately to telephone queries relating to our compliance processes • Maintaining meticulous records and administrative accuracy across all compliance tasks • Keeping up to date with relevant AML regulations and internal compliance procedures What we are looking for • Fluent in English, both written and verbal • An excellent communicator with strong customer service instincts • Polite, friendly and professional in all interactions • Collaborative and team-oriented, with a flexible, can-do attitude • Proactive and comfortable working independently, both in the office and at home • Highly organised, detail-oriented and committed to accuracy • A fast and accurate typist, confident with IT systems • Driven by a positive mindset, high integrity and a strong work ethic What We Offer £30,000 per annum Full-time, 37.5 hours per week Hybrid working: in the office Monday, Wednesday and Friday, and at home Tuesday and Thursday Flexible start time between 8.30am and 9am Real opportunities for progression as the business scales The chance to influence both customer experience and product development A culture that values ownership, impact, and continuous learning Equal Opportunities 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know. Compensation: £30K • £30K F