IT Support Administrator I

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About IT The IT team enables Affirmers to work securely and efficiently. We manage internal devices, networks, and systems, ensuring employees can collaborate and perform at their best. Our team supports onboarding, troubleshooting, and scaling technology across locations. We focus on usability, reliability, and security to maintain a productive work environment. The IT team ensures that Affirmers have the tools and support they need—wherever they work. We’re seeking a flexible IT Support Admin to help manage and support Affirm’s technology infrastructure. For our ideal candidate, troubleshooting and problem-solving are beloved pastimes, and they come with a healthy respect for compliance and documentation. What You'll Do: Plan, deploy, and configure new systems to keep up with changing needs Remotely support and troubleshoot our end user’s problems Requirement to be in office supporting 5 days a week Monitor for security threats and malware, staying ahead of the curve to protect our users Educate on and enforce our IT compliance and policy obligations Support the Network infrastructure locally in the Toronto office Maintain enterprise systems and company IT assets such as servers and desktops Handle jira support ticket requests that come in What We Look For: Experience with macOS administration and support Ability to improvise and find immediate solutions Experience managing formal ticketing systems Experience administering SaaS technologies Flexibility to work with all types of technology macOS, Windows, Check Scanners, Network devices, etc. Experience with machine and account provisioning and deprovisioning Experience managing Enterprise security: Endpoint security—disk encryption, OS firewalls, laptop/mobile lockdown Email security—tools for signed/encrypted email communication Mobile device management technologies Pluses: Experience administering Google for Business Self motivated to learn and advance their career within IT Experience with AV systems and photo/video editing Ability to explain difficult technical concepts without being condescending Apple Certified Associate or ACSP certification Automation and scripting experience Goes above and beyond the traditional IT role to assist the office, and greater company to run at maximum efficiency Confidence to maintain office IT infrastructure on their own, as needed Pay Grade - E Equity Grade - 1 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). CAN base pay range per year: $63,000 - $83,000 Please note that visa sponsorship is not available for this position. Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for