Legal Operations Analyst II

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Legal, Compliance, and Public Affairs team The Legal, Compliance, and Public Affairs team is a group of dedicated professionals committed to helping Affirm scale, innovate, and provide outstanding products for consumers, merchants, and key partners. We combine legal, compliance, and policy expertise to guide growth, shape products, and build trust across our ecosystem. Our work spans multiple professional disciplines and provides the foundation for Affirm’s mission to deliver honest financial products. About the role We are hiring an experienced Legal Operations Analyst II to support Legal Platform Services, including Vendor Legal, Marketing Legal, and Commercial Legal teams. This role will drive contract operations and technology initiatives across multiple teams. You’ll partner closely with stakeholders across Legal, Finance, Product, Business Systems, Financial Systems, Procurement, and other internal stakeholders to optimize workflows, implement scalable tools, and streamline processes that enable the business to move faster. What you’ll do Manage and optimize Ironclad CLM platform, including system administration, workflow configuration, template management, approval routing, and system integrations including Zip and Salesforce Oversee contract database management, ensuring data integrity, and reporting accuracy Develop and implement technical solutions for contract intake, triage, and lifecycle management, supporting both vendor and commercial agreements Partner with Procurement, Financial Systems, Business Systems, IT, and vendors on system integrations, API connections, and technical troubleshooting Create training materials, playbooks, self-service resources, and documentation for contract management systems and tools Own end-to-end process improvement initiatives across contract operations: identify inefficiencies, design scalable solutions, and drive implementation from concept through adoption Build and manage department-wide reports and dashboards with detailed metrics for Legal Leadership Support cross-functional initiatives, such as data field review and analysis, audits, and other initiatives as assigned Oversee knowledge management, maintaining FAQs, legal team intranet hubs, internal/external materials, process documents, template libraries, and legal webpages Assist with general administrative, project management, and special projects as needed, with the ability to work in an ever-changing environment What we look for 3+ years of in-depth experience in contract management, legal operations, or contract technology administration Advanced proficiency with Ironclad, Zip, and similar CLM/procurement platforms Experience with additional tools such as Jira, Salesforce, Notion, Google, and Contentful Demonstrated success implementing legal technology solutions and process automation Comfort with data analysis, reporting, and metrics-driven decision-making Project management skills and the ability to coordinate tasks and timelines across multiple stakeholders In-house legal team experience, working at fast-paced companies that value quick decision-making You’ve never met a legal process you couldn’t simplify and improve You adapt quickly to changing processes and new priorities – the only constant here is change Excellent verbal and written communication skills Strong bias for action to get stuff done Extreme attention to detail, ability to adjust on the fly, problem-solving skills, proactivity and a great attitude A sense of urgency on all matters Highly responsive and proactive A team player mindset (no job is too big or too small) Humility, integrity and a desire to be part of a strong, supportive team; you take your work seriously but not yourself This