Senior Sales Operations (SalesOps) Manager

Do you like making it easier for a Sales team to do its best work? Do you enjoy owning the details that keep deals moving, while also spotting where the process could work better? And do you get satisfaction from turning repetitive work into a simpler, smarter way of working? AIHR is looking for a Senior Sales Operations Manager to join our Revenue Operations team. You’ll help support more than €10 million in annual deal value , working closely with Sales leadership while owning the operational processes that move deals from opportunity to collected revenue. About AIHR Founded in 2016 with the mission to future-proof HR, the Academy to Innovate HR (AIHR) has become the world’s market leader in online training for human resources (HR) professionals. We have a global customer base spread across 140+ countries, amongst which companies like Unilever, Reckitt, Goldman Sachs, Philips, Deloitte, Nike, Heineken, and UBS. It is our goal to continuously upskill and empower 1,000,000 HR Professionals. We are an international team of 90+ people, driven by excellence, innovation, and a hunger to grow in everything we do. As such, we strive to provide the world’s best courses and excellent support to our customers while continuously optimizing every aspect of our work. With over 30 nationalities, our team is diverse, yet we all share a few traits: we're friendly, enthusiastic, and great team players. Being a fast-growing company, working at AIHR means taking on a lot of responsibility and getting countless opportunities to develop yourself in new areas and potential to craft your own role. Role and Responsibilities As our Senior Sales Operations Manager, your job is to make it easier for Sales to do great work. This is a hands-on role with a broad view of the commercial journey. You’ll work on how Sales operates, support leadership with better insight, and own processes such as the Deal Desk, vendor registration, invoicing, collections, and order-to-cash. We see those responsibilities as connected. Being close to the day-to-day work gives you the context to see where time is being lost, where a process no longer works, and where the same problem keeps coming back. We want someone who is comfortable doing the work themselves, but who does not simply accept unnecessary manual work because “that’s how we do it.” This role is a combination of keeping things moving today and making sure they work better tomorrow. Your responsibilities include: Improving how Sales works. You use data, feedback, and your understanding of the day-to-day work to identify where things can be better. That could mean redesigning a workflow, improving reporting, clarifying ownership, creating a better operating rhythm, or removing manual steps that no longer add value. Helping Sales leadership improve performance. You look beyond individual requests and help spot patterns across the Sales organization. Where are deals slowing down? What does the data tell us about why? Are we missing information in HubSpot that would help Sales, Marketing, or leadership make better decisions? You turn those observations into practical recommendations and are comfortable challenging existing ways of working when the data points somewhere else. Owning and improving the Deal Desk. When a deal needs something outside the standard process, you help move it forward. This can include approvals, documentation, commercial questions, vendor or supplier registration, procurement portals, questionnaires, and coordination across internal and external stakeholders. You take care of the immediate need, while also looking for patterns that could make the next request simpler. Owning order-to-cash and collections. You take responsibility for turning booked revenue into collected cash. Collections is a meaningful and hands-on part of the role: monitoring outstanding invoices, following up with customers, picking up the phone when that is the best way to r