Director, Enterprise IT

Help Us Build The Future of Travel At Airalo, we're making it easier for people to stay connected wherever they travel. As the world's first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world. Today, we're a team of 400+ people across 60+ countries, building a product used by travelers every day. We've grown quickly, but we've worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy. We're fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone. Your Next Destination Location: Remote, anywhere in Spain or the UK. Contract: Spain: Full-time, permanent contrato indefinido via Deel (our employer of record in Spain) UK: Full-time, permanent Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74 Languages: English is our main working language day to day, so you'll need to be comfortable communicating in it both in meetings and async. Curious what it's actually like to work at Airalo? We've put together a guide for each of the hubs we hire from most, covering our benefits, remote culture, employment setup, and what our team values most: Life at Airalo · España : https://airalo-public.notion.site/life-at-airalo-espana Life at Airalo · United Kingdom : https://airalo-public.notion.site/life-at-airalo-united-kingdom We’re looking for a Director, Enterprise IT to build and lead a new function at Airalo. Enterprise IT is responsible for the IT estate our team members use every day and the core business systems that run the company, starting with ERP and expanding to the wider corporate application stack as we scale. This is a build-and-run role. You’ll lead an established IT Operations team (a lead and a team of four) covering service management, endpoints, networking, identity and SSO. You’ll also be the accountable technical owner of our ERP platform, from implementation into steady state. As more corporate tooling moves into your remit, you’ll recruit and structure an Enterprise Applications team and move us away from every function buying and running its own critical systems. Business functions keep ownership of their processes, data and decisions. You’ll have real ownership in shaping how systems are configured, governed and supported, and in building the team and operating model that carries us through the next stage of growth. What you’ll do: Lead the IT Operations team and its lead: set priorities and service levels, with a clear split between run and build work Own service desk performance, request and incident handling, and team member satisfaction Own endpoint and device management, including OS and software update policy, balancing compliance against minimal disruption to people’s work Own identity, SSO, access provisioning and offboarding as a single, auditable control point, and automate joiner, mover and leaver processes and other repeatable IT work Act as the accountable owner of the ERP platform, including system configuration, workflow design and ongoing maintenance. If vendor selection is still open when you join, lead its final stages with stakeholders to confirm scope, modules and implementation approach Own the design of core ERP configuration areas such as financial consolidation, budgeting and forecasting, master data, and integration with adjacent systems Manage the ERP implementation partner or systems integrator, holding them to scope, quality, timeline and budget Establish change control, testing and release processes for ERP from day one, and own the post-go-live support model (L1 to L3, vendor SLAs, release cadence) Document system configuration, data flows and integration points so no single person is a dependency Own IT general controls, se