Senior Account Performance Manager

🧡 About Alma At Alma, we believe sustainable commerce depends on fair, well-balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place: serving merchants and consumers. Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience, without encouraging bad debt. As the buy now, pay later leader in France and active in 10 European countries, we've empowered more than 25,000 merchants and 10 million consumers. With 380+ Almakers and more than €100M in ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started! 👐 About the team You'll join a team made up of one manager, one team lead and five Account Performance Managers: Mathieu, Guillaume, Hugo, Gonzague and Alexandre. The team is responsible for supporting Alma's strategic merchants, helping them grow their business with Alma and ensuring that we continue to deliver value over time. We're looking for our next Account Performance Manager to manage a portfolio of strategic accounts and play a key role in supporting our merchants' business strategies. This is a permanent position based in Paris. 💼 About the role As an Account Performance Manager, you'll manage a portfolio of approximately 200 strategic merchants, both online and offline. These merchants generate an average annual turnover of between €1M and €3M with Alma. Most of your portfolio will be based in France, with some international accounts as Alma continues to expand across Europe. Your role will be to understand each merchant's business, identify opportunities for growth, maximize the value of the partnership and anticipate any behavior that could lead to churn. SMB and Mid-Market accounts represent around 40% of Alma's margin, which makes your work critical to the company's success. Your main responsibilities Drive merchant performance Build strong relationships with your portfolio through proactive outreach, including calls and emails. Use Alma's dashboards and performance data to identify opportunities and provide meaningful business insights. Identify growth opportunities Analyze merchant activity and recommend initiatives such as: Upselling Alma's solutions Optimizing pricing and payment plans Expanding into new countries Activating additional networks or channels Increasing Alma's share of the merchant's payment activity Improve the profitability of your portfolio Conduct business and financial analyses for merchants with low margins. Work with them to define and implement action plans that improve performance and help reach the expected margin target. Prevent merchant churn Keep a close eye on merchant performance, market trends and competitor activity. Identify early warning signs and demonstrate Alma's value through relevant, data-driven recommendations. Support Alma's international growth Work with French and international merchants and contribute to the development of best practices for managing strategic accounts across different markets. Build smarter ways of working Contribute to improving account management processes, reporting and automation so the team can scale its impact while maintaining a high level of service. How success will be measured Your main objectives will be to: Increase revenue through TPV growth and take-rate optimization Reduce merchant churn by proactively demonstrating Alma's value Maintain a strategic level of margin across your portfolio Increase the adoption and expansion of Alma's solutions among strategic merchants 🧰 You will work with You will use a combination of data, sales and collaboration tools, including: Salesforce, Gong, Dust, Performance dashboards and internal reporting tools. You will also work closely with teams across the organization, including Operatio