VP, Strategy and Operations

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups , Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces , and the Human Rights Campaign Foundation's Corporate Equality Index ! Operationalize strategic priorities from annual planning Establish performance measurement, track progress & build companywide transparency & reporting Establish & lead strategic priorities partnering cross functionally across Sales, Marketing, Product, and Client Strategy Provide visibility & insight into business performance across strategic priority areas Build executive dashboards & cadences to track progress Diagnose problems and make data-driven recommendations on how to solve them with the executive team Execute recommendations and identify gaps and propose changes to existing processes Manage quarterly board communications & materials Establish pricing structures & rates cards across new & existing products based on customer value delivered by the product, competitive landscape, business objectives & desired margin profile for those products Manage GTM for products before General availability (throughout alphas & betas) including but not limited to: merchant reporting, performance management, customer targeting & prioritization. Position is 100% remote and reports to HQ in San Francisco, CA Minimum Requirements: Bachelor's Degree or U.S. equivalent in Business Administration, or a related field, plus 6 years of professional experience as a Manager, Director, Senior Director or any occupation, job title, or position driving strategy, business operations, analytics, and data science at high growth technology companies. In lieu of a Bachelor's degree plus 6 years of experience, the employer will accept a Master's Degree or U.S. equivalent in Business Administration, or a related field, plus 4 years of professional experience as a Manager, Director, Senior Director or any occupation, job title, or position driving strategy, business operations, analytics, and data science at high growth technology companies. Must also have the following experience: 4 years of professional experience partnering with cross-functional teams across sales, marketing, product, and client strategy to design and implement scalable business initiatives and operational efficiencies 4 years of professional experience influencing executive leadership by diagnosing complex business problems and delivering data-driven recommendations to support strategic decision-making 4 years of professional experience collaborating with stakeholders across departments to manage complex, high-impact projects from concept to completion 4 years of professional experience developing in-house strategies, managing teams, and supporting scalable solutions within dynamic operational environments 4 years of professional experience aligning business operations with sustainability goals by implementing programs that reduce environmental impact and optimize resource