Dealer Partner Support Specialist - Level 1 (United States)

About AutoFi AutoFi is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The AutoFi platform enables a more transactional buying experience with $4B in funded loans processed through AutoFi annually. AutoFi’s dynamic selling platform empowers dealers to sell vehicles more efficiently and profitably, both online and in the showroom. We are funded for years of future growth and backed by investors including Crosslink Capital, Santander Holdings USA, SVB Financial Group, Ford, BMW iVentures and JP Morgan Chase. Our team is diverse - spread out across the U.S. and Canada, we have backgrounds from finance and technology as well as deep experience in all areas of the auto space. We’re empathetic, gritty, curious, and humble owners of this business and are supported by some of the biggest names in the auto and financial industries as commercial partners. We’ve never been more excited about the opportunity in front of us to help transition the auto industry from offline to online. If changing a trillion-dollar industry sounds exciting, we’d love to hear from you. For more information, visit www.autofi.com. About the Role Reporting to the Manager, Partner Support Services, the Dealer Partner Support Specialist is responsible for supporting the ongoing operational health, configuration, and functionality of AutoFi's products and services for our Dealership and Dealer Group partners. Acting as a key point of contact and subject matter expert following implementation, this role responds to partner inquiries, manages program adjustments, troubleshoots issues, and works collaboratively with internal teams and external vendors to ensure programs function as intended and continue to meet evolving business needs. Partner Support Services plays a key role in operating as the first line of support for all of AutoFi’s clientele. They triage and prioritize all incoming requests, resolve general inquiries, make program settings adjustments, work with vendors to align on integrated functionality, and ensure Clients/Partners are able to connect with the appropriate resources. They monitor expected program functionality, proactively taking steps to resolve potential gaps and capitalize on enhancement opportunities. An ideal candidate will be a detail-oriented, resourceful problem solver who combines strong customer service skills with technical aptitude and a commitment to accuracy. They will be comfortable managing competing priorities, investigating issues independently, and communicating effectively with both technical and non-technical stakeholders in a fast paced environment. Success in this role requires accountability, sound judgement, adaptability and a proactive approach to maintaining program health and delivering an exceptional partner experience. This position includes occasional scheduled evening and weekend support coverage to accommodate Dealerships operating hours. Each member of our team is challenged to contribute in a variety of capacities across the entire organization and show their individual strengths, from product to customer experience. Responsibilities Participate in and contribute to a collaborative, accountable team environment with a culture of open communication through knowledge sharing, constructive feedback, and a willingness to support shared priorities. Develop and maintain proficiency in AutoFi's product suite, integration capabilities, and Dealer Partner use cases, providing informed recommendations to optimize program configurations and functionality. Serve as a primary point of contact for Dealer Partners, responding to inquiries, resolving issues, and managing requests professionally and efficiently in accordance with expected service levels. Maintain and optimize Dealer Partner program settings, configurations, features, and integrations, including working with JSON, XML, CSS, and