Head of Implementation

Our Mission We're not your average benefits platform – we're the driving force that uplifts people's lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond. Your Mission As our Head of Implementation , you will build the foundations that let implementation scale: the operating model, the process and the standards we need to grow well beyond where we are today. Enterprise implementation is slow and manual almost everywhere, so you will rebuild ours around agents, which almost no delivery leader gets the chance to do on live enterprise builds. Through all of it, you own how our largest customers experience Ben, from the enterprise sales conversation through to a confident go-live. Things you will be working on Transform how we implement enterprise customers : today we deliver well on the strength of the people doing it, and that ceiling is now the thing holding us back. Rebuild the operating model, the standards and the reusable components so we can take on far more without adding a person for every customer, and collapse the time it takes a customer to reach value. Make implementation AI-native : our builds are technically complex (integrations, eligibility logic, huge volumes of data). Decide what agents can genuinely own, where humans stay in the loop, then rebuild delivery around that. We expect a function where your team's time goes on judgement and relationships while the repeatable work runs itself. Own the ARR we launch : every pound of new revenue goes live through your team. Builds land on the date we promised, at a standard the customer never has to think about, from the first enterprise conversation through to go-live. Open up partner-led delivery : as our partner operation grows, partners will implement alongside us. Set the standards, the enablement and the oversight that make a partner-led build hold the same bar as one of ours. Be the person customers trust when it matters : when a build gets difficult, you are in the room. Hold the relationship with the executive sponsor, make the tough decisions, and see it through. Lead the team through the change : you will lead 8 to 10 Implementation Managers through a transformation of how they work. Bring them with you, develop the people already leading within the team, and build the bench that lets this function keep growing. Make the wider business faster because of you : partner with commercial, customer and product leaders so the journey joins up before, during and after a build, and so what your team learns changes what we sell and what we build. You will love this role if you have... Built an implementation function : you have scaled a delivery, implementation or professional services function in a scaling B2B SaaS company, including the operating model, the standards and the process. You can show what changed because of it: time to go-live, delivery quality, how many customers a team could carry. Led enterprise delivery : multi-country or multi-entity programmes with deep integration and data work, long timelines and stakeholder groups that reach the C-suite. You know how large organisations behave, where their delays come from, and how to hold a date when their side slips. Built and led teams : you have hired, developed and retained delivery people, including people who lead others. You can name individuals who are measurably better for having worked with you, and you have handled the harder conversations as well as the good ones. Technical credibility : you hold your own on integrations, APIs, data mapping and configuration logic on a technical product. You can tell when a technical answer does not add up, and you know which calls are yours to make and which belong with your team. Taken a tea