Technology Operations Engineer

We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today. ROLE OVERVIEW We’re looking for a Technology Operations Engineer to join our Technology Operations team and serve as the primary resource for our Boston office. In this role, you’ll be the go-to problem solver for technology needs across the company; supporting everything from Helpdesk requests and device management to SaaS administration and onboarding; while owning the on-site experience and IT asset management for Boston. You’ll work hands-on with modern cloud and collaboration platforms like Okta, Google Workspace, Jira, Slack, and Zoom, while also partnering with teams in Workplace, Security, and Engineering to improve how we deliver TechOps services. As the local escalation path for Boston, you’ll have real ownership over how technology shows up for employees in that office, and you’ll partner closely with teammates in San Francisco and Zurich to support a globally distributed workforce. This is a great opportunity for someone who’s passionate about technology, loves helping others succeed, and wants to grow their career in a fast-paced, SaaS-driven environment. If you take pride in solving problems, improving systems, and finding ways to make work better for everyone - you’ll fit right in here.   RESPONSIBILITIES Serve as the primary on-site technology resource and local escalation path for our Boston office, partnering with TechOps teammates in San Francisco and Zurich Provide Tier 1 Helpdesk support including software, hardware, application access, AV, and networking in our Boston Office as well as our remote, SF, and Zurich offices Own the ITAM function for the Boston office, including inventory, procurement, stock levels, asset lifecycle and refresh, and device retirement and disposal Monitor and maintain our Helpdesk service level agreements (SLAs) including first response and full resolution Administer a variety of SaaS applications including but not limited to Okta, Google Workspace, Slack, Jira, Zoom, Office365 Provide occasional coverage during EMEA business hours to support our Zurich office when local coverage is unavailable Own the local onboarding experience for Boston, including preparing and deploying systems and leading new hire orientation Assist with, and own, TechOps projects within TechOperations and Security Engineering including identity and access management, client platform, and AV Work closely with Workplace, Information Security, and other cross-functional teams on relevant initiatives and daily operations Develop and maintain Technology Operations documentation  QUALIFICATIONS  3+ years experience troubleshooting hardware, software, and systems in a corporate environment supporting Mac OS and Windows