Cloud Senior Engineer

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production. Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first. We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien! The Mission We are seeking a talented Senior Cloud Engineer to join our growing Managed Service Provider (MSP) team. The right candidate is someone who has deep expertise building a variety of cloud solutions and is passionate about working with our customers, partners, and employees to drive the business forward. Your mission will be to work alongside Caylent’s Architects and Delivery Managers to deliver AWS cloud solutions across our diverse and innovative customer base. Your Assignment Development Evaluate libraries, tools, and services for suitability Own the implementation of stories and other engineering of advanced cloud work for clients Perform research and documentation for problems and potential solutions Use various frameworks and methodologies to fully qualify problems, pain points, and potential jeopardies Build on Cloud Native patterns, IoT back-ends, serverless architectures, and highly automated work patterns and delivery methods Augment and design support systems and response procedures and coordinate hand-off to Cloud Operations (CloudOps) Support Engineers Hands-on involvement in the development of projects. Enforces standards, procedures, and methodologies for the software development life cycle. Move easily between big picture thinking and managing relevant detail Participate in cross-functional implementation teams to deliver solutions to clients Share knowledge and skills with other team members and client teams Write cool blog posts, do talks at community events, help us achieve additional certifications in the AWS Partner Community, help our clients solve all sorts of problems Occasional travel may be required to meet stakeholders, kick off new projects, attend conferences, and attend company functions. Other duties as assigned Observability and Monitoring Design, implement, and build scalable architectures leveraging AWS services with an emphasis on reliability, security, and cost efficiency. Build and maintain observability solutions using AWS native (e.g., CloudWatch, X-Ray, Config) and partner tools (e.g. Datadog, Dynatrace, OpenTelemetry) for APM, infrastructure monitoring, logging, and tracing. Work with a 24x7 response team and operations leadership group to help establish the precise collection of metrics, data and logs needed to properly monitor an application or workload Within this observability framework help establish corresponding runbooks and automation that can be deployed when certain metrics and conditions (monitoring) are met Work with the CloudOps teams in effort to reduce noise and address root causes of issues surfaced Partner with DevOps and security teams to ensure the necessary resilience, security, and cost-optimization features are embedded in solutions General Learn, coach, and share knowledge and skills with other team members Prepare work for team members of varying levels of experience, defining stories and task type work Contribute