Senior Customer Success Manager Benelux

Channable is a fast-growing B2B SaaS platform driving digital commerce across the globe. By offering a fully integrated solution, we empower marketers, online stores, and digital agencies to manage, scale, and optimize their online activities. As the market leader in the Benelux, we owe our success to an incredible product, a passionate team ánd our customers who love working with us! To keep winning, our Benelux region is split into two specialized teams (Strategic and Growth), working closely together. This opening is within the CS Benelux Strategic team. Your role in a nutshell: you'll own Channable's most strategic Benelux relationships: (inter)national brands with digital marketing teams in the region, and our biggest Agency Partners (Gold & Silver). You'll work with senior specialists, marketing leads, heads of e-commerce, and decision-makers to understand what their business is trying to achieve this year and how their digital marketing team is measured against it. From there, you find where Channable can drive the outcomes that get them closer to those goals. When your clients win, and Channable is a part of that, we grow together, and that growth is yours to own. Here's what that looks like day-to-day: Business-goal alignment and planning: understanding each client's and/or agency's annual objectives and how their digital marketing team contributes to them, then translating that into a strategic success plan with outcomes both sides can measure. Stakeholder management & multi-threading: building and maintaining relationships across the whole account, from hands-on specialists to executive sponsors, so no relationship rests on a single contact. Strategic cadence: kick-offs, Impact Reviews, realizing success plans with outcome-driven and goal-focused metrics, check-ins, demos, hosting trainings, and commercially led meetings, online and onsite, in the market. Portfolio & account ownership: retention, expansion and net new MRR across a named set of top-tier accounts; identifying risk early, preventing churn and downgrades; pipeline creation and forecasting. Voice of the customer: running trainings and enablement for large advertisers and partner teams, feeding client insight back to product and commercial, and turning your strongest accounts into webinars, success stories and references. Raising the bar: contributing to how we manage the strategic segment, account plans, risk signals, expansion playbooks, and Customer Success processes. What you bring: You have 3+ years' experience in Customer Success, Account Management, Partnership Management, or a similar client-facing commercial role, with a track record on large or complex accounts. Experience on the other side of the table, at a marketing agency or in-house at a brand, counts fully. You build relationships across an organisation, from hands-on specialists to senior decision-makers, and you're willing to challenge a client when their plan won't get them where they say they want to go. You've carried a commercial target, and you know how to plan towards it rather than hope for it. You understand online marketing well enough to hold a credible conversation with a performance marketing lead. Not a must, but a strong plus: experience on the client side, at a marketing agency or in an in-house digital marketing team (preferably e-commerce) You have at least a completed HBO education - for example, in the direction of commercial economics, (international) business, marketing, or hospitality. Your language skills include excellent written and spoken Dutch (C2) and English at a C1 level. Other requirements: You are living in The Netherlands with travel distance from our Utrecht office. You are willing to come to our Utrecht office for 2 days/week, preferably more. You are available to travel and visit clients. You are available for at least 32 hours per week (4 days). You have a valid work permit for t