Talent Acquisition & People Partner (EMEA & US)

Your Impact We're bringing hiring in-house, and we want you to lead it. You'll find, assess and land great people across the UK, Europe and the US – and build the way clearer.io hires for years to come. You'll also be the go-to HR adviser for our people and managers in those markets. Our roles are bespoke, not volume. Each one matters. You'll partner with our leaders to shape every hire, source great people directly, and assess them all to one clear bar – the Clearer Standard. You'll cut our reliance on agencies, build an employer brand people recognise, and make sure every new starter has a great first 90 days. Alongside that, you'll be the first stop for HR advice and the People team's face in our Leicester office. What you'll do Talent acquisition (c.60%) Own hiring end to end, from Head-of level to frontline and agent roles across EMEA and the US – briefing, sourcing, assessment, offer and close. Partner with our leadership team and department heads on hiring plans. Challenge role profiles so we hire for what we actually need. Source directly through LinkedIn Recruiter, job platforms and AI tools. Build pipelines for recurring and hard-to-fill roles, so we're never starting from zero. Bring hiring in-house and bring agency spend down. Manage any remaining agencies against clear terms. Build and own our competency-based interview framework – question banks, scorecards and scoring guides linked to the Clearer Standard – so every candidate gets a fair, consistent assessment. Coach hiring managers to interview well and make decisions based on evidence. Grow our employer brand across our careers site, LinkedIn and job platforms in every market we hire in. Own the candidate and new-starter experience from offer to day 90, and track hiring data – time to hire, source of hire, agency spend, offer acceptance and quality of hire – to show what's working. HR advisory (c.40%) Be the first point of contact for HR questions from employees and managers across the UK, EMEA and US. Advise managers on policy, absence, probation and early performance and conduct issues – and know when to bring in our Global HR Director. Look after leave admin and HR documentation, and help grow our self-service and automation tools so people get answers fast. Be the visible People presence in our Leicester office. What you'll bring In-house talent acquisition experience in a growing tech or SaaS business, hiring bespoke roles end to end. Confident direct sourcing through LinkedIn Recruiter and job platforms, with practical use of AI tools for sourcing, screening, ad writing or market insight. Experience designing or embedding competency-based interviewing, with scorecards linked to behaviours or job levels. Experience hiring across more than one country, and confidence influencing senior leaders and hiring managers. A data-led approach – you use numbers to make the case and track what's working. You build processes, not just fill roles, and you're comfortable working async across time zones. CIPD Level 5 or equivalent generalist HR experience, including advising managers on policy and employee relations. Good judgement on when to advise and when to escalate. Nice to have: US hiring experience, including awareness of state differences in pay transparency and background checks. Experience building an employer brand or careers site content. Experience coaching or mentoring another recruiter. Don't tick every box? Apply anyway. We hire for potential and mindset as much as experience – if this role excites you, we want to hear from you. Life at clearer.io eCommerce is crowded, noisy and increasingly complex. At clearer.io, we're built for a different outcome: clarity you can act on. We connect to the stack a merchant already uses. Our AI agents enrich their catalogue, learn from their reviews and customers, and put that intelligence to work i