Business Operations Manager

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX San Francisco, CA About the Team The Business Operations team sits within the CFO organization and is responsible for core company KPI reporting, incubating new analytics capabilities, and leading or facilitating cross-functional initiatives to design and operationalize high-impact programs. We are looking for an individual with strong analytical horsepower to join the team to provide decision-making support to Cloudflare’s strategic initiatives. The ideal candidate is passionate about problem solving and insight discovery, as well as is excited about rolling the sleeves to prototype MVPs and building high quality processes and tooling that scale with our rapid growth. What you'll do Work on complex problems: identify root causes of the challenge and/or underlying business drivers, execute in-depth analyses to translate data into meaningful insights and/or repeatable gadgets or processes Lead projects through the full cycle: from initial scoping, solution design, code execution, QA and to operationalization and enablement Leverage latest AI technologies incl. Cloudflare OS, Developer Platform, emerging best practices to illustrate what can be possible in how we work Synthesize audience relevant findings from the data to achieve alignments and support strategic decision making Assess financial impact of new initiatives, identify approaches to risk mitigation, create forecast model on new metrics as needed Work closely with Data Engineer and Data Science Team to track core KPIs, create visibility on new initiatives and its impact, and to streamline reporting processes as the projects mature Provide ad-hoc analytical support to Finance & Executive Leadership Examples of desirable skills, knowledge and experience 5+ years of Business Operations, Consulting, Investment Banking or Strategic Finance experience Bachelor's degree, Data Science master or MBA a plus Strategic thinker with strong business acumen : ability to zoom in with good attention to detail while still keeping the big picture in mind; excel at translating data into actionable insights or programs Clear, concise and proactive communicator : ability to synthesize complex data or business problems into actionable information to drive results Have a strong modeling foundation: high proficiency in building thoughtful, complex and auditable business model and prese