Senior Technical Solutions Manager

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com . We're proud to be a Living Wage accredited Employer. What You'll Do The Field Engineering organization at CoreWeave supports the customers running some of the largest AI workloads in the world. Technical Solutions Management owns the technical relationship with our strategic customers: we're the people their engineering leaders call first, and the people who get CoreWeave's delivery, operations, support and engineering teams moving for them. About the Role As a Technical Solutions Manager, you'll own the technical relationship with a small number of strategic customers who are defining how AI gets built. Their deployments run to thousands of GPUs, often on hardware that is new to the whole industry. You'll be the customer's technical advocate inside CoreWeave from contract through delivery, onboarding and day-to-day operations, and you'll drive the programs that get their capacity into production. We're hiring at Senior and Staff levels. Staff TSMs take our largest, multi-site accounts and lead programs across the team. In this role, you will: Own the technical relationship with your customers' engineering and executive leaders, and be the person they trust to tell them what's really happening. Run delivery and onboarding programs end to end, from contract and site readiness to the day the customer runs production work on new capacity. Read each account's health every week, catch problems early, and drive cross-team issues to an owner and a resolution. Coordinate Fleet Operations, Capacity, data center, support and engineering teams on your customers' behalf, leading through influence. Carry customer needs into Product and Engineering and follow them through to a decision, then close the loop with the customer. Partner with account executives on one customer message, and with Specialist Field Engineers on technical depth. Help the team scale: improve our playbooks and tooling, interview, and mentor newer TSMs. Who You Are 5+ years in technical program management, technical account management, solutions architecture, customer success engineering or professional services delivery with cloud infrastructure customers. For Staff, 8+ years and ownership of large, complex accounts. Experience owning the technical relationship with large customers, including their engineering and executive leaders. A track record of driving long-running, multi-team programs to a date and an outcome, with senior visibility. Working knowledge of cloud infrastructure: compute, networking, storage and Kubernetes. Strong written communication, both long form (plans, status reports, incident reviews) and short form (chat and email). Raises risk early, escalates with judgment, and stays calm under customer pressure. Preferred Hands-on experience with GPU clusters, HPC, or AI training and inference platforms. Familiarity with Slurm, InfiniBand or high-performance storage. Experience at a hyperscaler, GPU cloud, or AI hardware or systems vendor. Experience bringing up new data center capacity or new hardware generations for customers. Wondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams, even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk. You'd rat