Associate Forward Deployed Product Manager

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the Role: As an Associate Forward-Deployed Product Manager on the AI Agents team, you will create, deploy, and optimize AI Agents that transform our customers’ businesses and delight their customers. This customer-facing role blends product thinking, prompt engineering, data-driven insights, and project leadership with Strategic & Fortune 500 companies. In this role, you’ll collaborate with senior Forward-deployed Product Managers and Forward-deployed Engineers (FDEs) to support the build of AI Agent products. What You’ll Do: Drive AI Agent deployments for customers across the lifecycle — from pre-sales to post-launch optimization Define AI roadmaps for the customer’s executive team by blending both quantitative analysis and qualitative insights; leverage automated conversation discovery tools in addition to traditional data analysis Iterate prompt & context engineering to achieve customer’s use case and intended business outcomes Own designing and running evaluations and A/B tests of AI Agents with Forward-Deployed Engineers (FDEs) using Cresta’s agent builder and beta internal tools Improve our playbooks for agent development and customer deployment Why join as an Associate FDPM at Cresta? Differentiated career development: Get hands-on AI product experience building Agentic solutions using a cutting-edge tech stack Access to an accelerated timeline of customer-facing opportunities as an AI thought partner to executives & leadership Rotational opportunities: Launching solutions for mid-market to Fortune 500 companies across different verticals, gaining breadth & depth in industry knowledge and domain expertise Develop multiple functional strengths as a super-generalist: work on projects that give experience across multiple teams, including go-to-market, engineering, product, customer success, and more Investment & mentorship: Mentorship from PMs who have been building GenAI solutions since GPT-2, as well as from Microsoft, TikTok, consulting firms, and start-ups Launching pad for your learning and career, we take that seriously as a company in scoping opportunities What We’re Looking For: You are a pragmatic, results-oriented problem solver who thrives in fast-paced environments and excels at turning ambiguity into execution. What you’ll bring: 2+ years of relevant experience (e.g., Product Management, Consulting, Implementations, Customer / Sales Engineer, Revenue & Sales Analyst, Investment Banking, Founder) Hands-on work style – curiosity with a bias for action. You deliver with urgency and care Comfortable working with ambiguity and learning quickly in a dynamic startup environment Willingness to travel Bonus Points: Previous exposure via clients or projects to the travel & hospitality, healthcare, insurance, and financial industry domains Experience in a startup or high-growth SaaS environment Experience working closely with AI or LLM