Editions Site Team Leader

Site Team Leader (Editions) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Site Operations team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens). From launching new sites to ensuring operational excellence across markets, we combine retail and hospitality expertise with operational rigour. If you thrive in hands-on environments and want to help redefine how food and groceries reach customers—come join us on the ground. We’re looking for a Editions Site Team Leader to join our Dubai team. In this role, you’ll help support Site Management in achieving the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage. The Site Team Leader must also contribute to a positive and cooperative working environment for all colleagues, ensuring at all times the tasks they are completing and delegating are done in a safe, legal and compliant manner. The Site Team Leader is responsible for running their shift most efficiently and effectively delivering operational excellence. What You’ll Be Doing You’ll be joining the Deliveroo Editions team. We are on a mission to be the definitive food company. With a dash of hard-work, a sprinkle of teamwork and a whole dollop of creativity, we created “Editions” which is our ‘dark kitchens’ business. We have partnered with some fantastic restaurants such as Wagamama, Starbucks, Pho and Gourmet Burger Company to help further connect them with hungry customers. Delivery-only kitchens have never been higher profile, or more valuable for improving service and selection for customers. Deliveroo Editions were the world's first delivery-only kitchens, and we are still the market leaders in helping our restaurant partners succeed. What’s even more exciting is that we’re expanding our portfolio further. Here’s what your day-to-day might look like: Lead through your respective team working closely with the site management to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in! Supervise compliance with company standard operating procedures (SOPs) through robust supervision and impactful coaching. Communicate professionally and effectively with our Deliveroo riders. Effectively operate and oversee the dispatch ensuring the accurate handling of orders to riders and minimising mistakes over peak periods. Ensure all deliveries are handled in line with company expectations and policies. Work collaboratively with Site Management teams with the ability to communicate professionally and openly with other stakeholders. Drive strong standards within your site, adhering to high levels of food safety and compliance in addition to delivering a clean, tidy, organised site environment. Maintain good relations to uphold Deliveroo’s positive reputation with all external parties, e.g. neighbours, landlords, contractors etc. Complete H&S checks and ensure that employees are diligently adhering to company policies and procedures throughout their shifts. Supervise accurate timekeeping ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working time directive requirements.   What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Previous experience in a similar environment is preferred but not essential Strong hands-on mentality and oriented Comfortable working in a fast-paced environment Proven track record of consistently hitting KPI targets Demonstrated leadership and experience training other associates Ability to run