Account Director (6 month FTC)

This is a 6 month fixed term contract initially, with a strong likelihood of extention. DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. As Account Director, you will be responsible for building strong relationships with clients at all levels including strategic input, and overseeing the delivery of a wide variety of substantial integrated campaigns. You will be required to manage client briefs from start to finish, planning, assigning and reviewing creative and managing the overall agency workload in partnership with the producers and the senior design team. You will be working closely with designers, copywriters, developers and other parts of the agency to ensure successful campaign deliveries which are profitable without compromising creative integrity. WHAT YOU’LL DO Manage client briefs from start to finish, ensuring successful delivery to client deadlines across multiple campaigns. Liaise with clients and manage their expectations. Re-lay client feedback to designers, copywriters and developers & plan and manage workloads of the team. Ensure client requirements are met whilst protecting DEPT® values/brand. Support the senior team with administrative tasks. 
 Build a full understanding of the clients’ business, strategies, objectives, brand,
audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser. 
 Build excellent working relationships with key clients – regular meetings, planning, briefing, evaluation. 
 Work closely with creative and strategy teams and to have oversight of all statements of work/proposals as well as all content production for clients. 
 Ensure the right DEPT® team is in place to deliver, high standards are maintained and adding value wherever possible. Ensure success criteria are met and projects are delivered to time and to budget. 
 Ensure a good knowledge of all DEPT® products and services and actively promote them to clients. 
 Report to senior management with internal and external issues and events that might impact upon accounts, either positively or negatively. 
 Direct account management activity – undertaking pitches and presentations, formulating and implementing account plans, and running the account management process. 
 Hold key new business development responsibilities, working with others in the team to proactively seek new opportunities for the business. Writing proposals and creative treatment. Contributing to winning new business. 
 Ensure processes are followed and that there is consistent professional delivery (to brief). Managing workflows. Lead Account Direction best practice within the Agency. 
 Maintain a strategic overview of key accounts and their markets – running regular internal client-facing account reviews. To prove how we are meeting our clients’ 
objectives through metrics, feedback, research, etc. 
 Oversee the client contract, to proactively manage the account and resources to maximise profitability. Management and leadership Delegate and allocate responsibilities efficiently to manage projects end to end. Interview candidates and hire resources. 
 Conduct performance reviews of team members and identify areas o