Technical Deployment Manager

Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart : trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. 🚀 The Adventure Ahead Step into the driver’s seat of customer transformation as our next Technical Deployment Manager, where no two integrations or customer journeys look the same! In this hybrid technical-consulting role, you will be the architectural backbone and trusted advisor guiding global organizations through complex onboarding milestones, bespoke workflows, and seamless platform connectivity. You'll bridge the gap between high-level customer vision and deep technical execution, directly unlocking the full power of Docebo’s AI-driven learning suite for enterprise teams around the globe. If you love solving technical puzzles, building automated workflows, and delivering tangible "aha!" moments to customers, your next big career adventure starts right here. 🛠️ The Day-to-Day Lead the Charge: Partner directly with diverse, global enterprise clients to translate ambitious business objectives into crystal-clear technical success criteria and project roadmaps. Architect the Integrations: Design, configure, and troubleshoot robust API workflows and enterprise product add-ons, including Single Sign-On (SSO) and web conferencing tools. Automate the Magic: Build cutting-edge data transfer workflows and third-party platform connections via Docebo Connect using Workato-powered middleware technology. Unlock Deep Insights: Craft and deploy custom SQL queries directly into customer platforms to deliver actionable, high-impact reporting. Bridge the Strategy: Collaborate seamlessly across Sales Engineering, Professional Services, and Customer Success to keep cross-functional stakeholders aligned and projects on budget. Pave the Trail: Produce and refine top-notch technical documentation and deployment best practices that turn complex configurations into repeatable wins. Navigate the Horizon: Proactively uncover, quantify, and mitigate technical risks early to guarantee smooth, friction-free onboarding experiences every time. ⚡ Your Superpowers Consulting & SaaS Savvy: Proven track record in customer-facing SaaS environments (2+ years) with solid grounding in software implementation and technical consulting (4+ years relevant experience overall). Technical Chops: Hands-on experience working with REST APIs, testing web services with HTTP clients like Postman, and a working foundation in SSO protocols and SQL. Integration Fluency: Working knowledge of automation middleware platforms (such as Workato, Zapier, or MuleSoft) with an aptitude for building clean data flows. Curiosity & Fast Learning: A boundless appetite for mastering new technologies, digging deep into platform mechanics, and evolving into a go-to Docebo product authority. Customer-First Communication: Exceptional relationship-buil