Global Head of AI Deployment & Partner Delivery

About Dust Work is being rewritten, and the people holding the pen are the ones who actually run it. With enterprise-grade governance, flexible model choice, and a collaborative interface for humans and agents to work together, Dust empowers AI Operators at the world’s fastest-moving companies to rewire how work gets done. With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We don't get piloted and shelved. We land once, and spread. We're at an exciting stage of our journey, and growing fast. We're serving great customers like Datadog, 1Password, Cursor, Clay, Vanta and Persona, and aim to x5 our growth by the end of 2026. Dust is backed by Sequoia with a determined team of optimists (coming from Stripe, OpenAI, and Stanford) who like to focus on users, ship fast, and don't take themselves too seriously while doing so. The Generalist named us among the Future 50 . Summary Dust is hiring a Head of AI Deployment & Partner Delivery to make high-impact Dust deployments repeatable at scale. When customers deploy Dust well, AI agents become part of how their teams work every day. Your job is to make that happen consistently, whether a deployment is led by Dust or by a trusted partner. You will lead our most complex customer deployments, turn what works, technically and organizationally, into clear playbooks, and build the partner delivery capacity that lets more customers succeed with Dust in 2027 and beyond. This is a player-coach leadership role. You will lead and grow Dust’s global AI Deployment team, stay directly involved in our most important deployments, and build the methods, standards, and partner network that allow delivery to scale without depending on you for every engagement. You will work closely with Sales, Customer Success, Solutions Engineering, Partnerships, Product, and Engineering to connect what customers want to achieve with how deployments are planned, delivered, and measured. This is a chance to define how an AI-native company delivers transformation: what an exceptional deployment looks like, how value is measured, and how partners become delivery teams our customers trust. What you’ll do Lead and grow the global AI Deployment team Lead Dust’s existing global AI Deployment team and set its direction, priorities, and standards. Hire and develop deployment leaders and practitioners as customer demand grows. Shape roles, career paths, and coverage across regions, customer segments, and deployment types. Coach the team through complex customer situations and hold a consistently high bar for the work. Set up the operating rhythms, capacity planning, and reporting the function needs to scale. Define how Dust deployments are delivered Build one deployment method, from discovery through handoff, that Dust and partner teams can both follow to the same standard. Define which deployments Dust should lead, which a partner can deliver well, and how work moves between the two. Set clear entry and exit criteria and go-live readiness checks, and track delivery health: time to first value, go-live quality, and customer satisfaction. Run regular delivery reviews, spot at-risk engagements early, and bring the right Dust and partner people together quickly when a deployment is blocked. Turn lessons from each engagement into reusable playbooks, templates, and reference architectures, and recurring friction into clear input for Product and Engineering. Lead AI transformation with strategic customers Personally lead complex, high-priority, and first-of-their-kind deployments, from scoping to lasting adoption, bringing in Solutions Engineering, Product, and Engineering when complexity or risk calls for it. Help customer leaders define what AI transformation means for their organization: map how teams work today and identify the workflows where agents can create the most value. Align executives, IT, security, and business teams