Senior Product Designer

About Dwelly Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million. We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations. Position Summary We are seeking a highly talented and hands-on Senior Product Designer to help shape the experience across the full set of Dwelly products (Tenant Find, Property Management, Payments, CRM) and the internal back-office tools that power them. This role involves deeply understanding our user personas (Tenant, Landlord, Maintenance Contractor, Dwelly Agent) and designing for both the customer-facing portals and the operational tools our agents use every day. Given the early stage of the business, our current products are hyper-functional but quite basic — an "MVP" that prioritises getting the job done across all domains. You'll work closely with product and engineering to take these to the next level: bringing clarity, usability, and craft to data-dense, workflow-heavy internal tools, and building genuinely good experiences for tenants and landlords. You'll also help establish the basic building blocks of design at Dwelly — a shared design system, patterns, and a lightweight design process — from the ground up. Our current development team is a team of 5, a few analysts, and one product designer. You'll join a small, fast-moving product team and have an outsized impact on how the whole product looks, feels, and works. Key Responsibilities: 1. User Research & Insights Work with product to understand user pain points across all personas — tenants, landlords, maintenance contractors, and internal agents. Turn qualitative and quantitative insights into design decisions. Act as an advocate for usability and the end user within the company. 2. End-to-End Product Design Design flows, wireframes, and high-fidelity UIs for both customer-facing products (tenant and landlord portals) and internal back-office tools. Design for data-dense, workflow-heavy operational products where clarity and efficiency matter more than decoration. Own the design process from concept and prototyping through to polished, build-ready specs, and iterate after launch. 3. Design Across the Product Suite Bring consistency and quality across Tenant Find, Property Management, Payments, and the communications/portal layer. Partner closely with engineers and product managers to translate requirements into shippable design, balancing craft with speed and technical feasibility. 4. Design System & Process Building Establish and maintain a shared design system, component library, and reusable patterns. Introduce lightweight design workflows, documentation, and review/handoff practices suited to an early-stage team. Qualifications & Preferred Background: Strong experience in product design, with a strong portfolio spanning both complex/operational tools and consumer-facing products. Comfortable in early-stage, low-structure environments as well as more structured, product-led settings. Skills: Strong interaction and visual design skills; systems thinking; exceptional attention to detail; able to design for complexity and make it feel simple. Excellent communication and collaboration skills across product and engineering. In step with recent technology advancements: can prototype and ship designs quickly and independently with the help of AI. Preferred Background: Experience designing operational, back-office, or B2B tools where efficiency and workflow are central — ideally in tech-e