Principal Consulting Architect - Observability (Canberra)

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role You will have the opportunity to work with tremendous Services, Engineering and Sales teams and wear many hats. This is a critical role, as Consultants have an amazing chance to make an immediate impact on the success of Elastic and our customers. What You Will Be Doing We are looking for a principal architect who demonstrates visionary leadership by orchestrating and implementing Elastic solutions, generating customer business value from our products. Grouping responsibilities in the following areas: Assess and Design Thoroughly analyze and understand customer business pain points and intricate technical challenges Gather requirements in complex enterprise customer environments Master Elastic solution architectural design on platforms integrating with other enterprise technologies Create and build out customer road maps Demonstrate technical authority by proficiently articulating complex technical solutions in clear language, effectively persuading the audience to embrace recommended best practices while presenting and delivering Elastic's optimal solutions. Distinguished by their ability to drive themselves across scoping negotiation or planning for a project, not just their technical expertise Implement and Deliver Operates in a lead role and/or provides oversight on multiple concurrent projects. Responsible for the overall success of multiple projects and for directing Architects and Engineers on their projects. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Generates the ideas required to solve a problem, even if the problem is ambiguous, and takes full ownership of the solution, even when this involves many activities. Contribute to post-sales escalations and help the team navigate through the issues. Is comfortable dealing with complex technical implementations, as well as working with stakeholders up to the C-level. Is able to manage difficult stakeholders to turn negative situations into positive outcomes. Lead technology workshops that include hands-on mentoring, whiteboarding, and solution development Deliver outcome-based solutions Lead, hands-on-deploy (from data onboarding, configuration, visualizations, alerting), and seamlessly integrate Elastic products and APIs into intricate platform architectures, harnessing years of technical expertise Master data modeling, develop and optimize queries, tune and scale clusters, prioritizing fast search and analytics at scale Solve our customers’ most challenging platform, configuration, observability and data problems Grow and Expand Strategic thought process to keep the bigger picture and customer expansion in mind. Is able to "own" a complex account and drive its growth and success. Orchestrate and implement capacity planning in mission-critical environments Perform technical audits, upgrades, platform migrations, and use-case expansion Work with and guide our customers along their ever-maturing Observability journey Engage with the Elastic Sales team to scope opportunities while assessing technical risks, questions, or concerns. Provide input on large strategic opportunities during pre-sales. Intentionally builds perspectives and capitalizes on new and challenging opportunities and assignments. Leverages opportun