HIL Support Specialist

WHY JOIN EYT?   Monthly Rate: Php80,000 - Php100,000 +$1,000 Sign-On Bonus — Start in November or December 2026!   New hires whose contractor start date falls within November or December 2026 are eligible for a $1,000 USD sign-on bonus. The bonus is paid in two installments at the 2-month and 4-month engagement milestones. Terms and conditions apply.   Benefits That Work for You HMO Coverage — Support for your health and peace of mind. $121 USD Monthly Meal Allowance — A little extra to fuel your workday. 10 Days of Paid Time Off — Time to recharge and attend to personal priorities. Annual Rate Increase — Celebrate your contractor anniversary with a performance-based rate increase. Internet Allowance — Extra support to stay connected. Work Devices and Accessories Provided — The tools you need to get started. December Bonus — A year-end reward for qualifying performance. Additional Maternity Leave — Up to 6 weeks of paid leave, separate from your regular PTO.*   Annual rate increases and December bonuses depend on meeting performance requirements and are not guaranteed. Maternity leave entitlement depends on tenure. Terms and conditions apply.     About the Client   We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people's assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.   Who are we? We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc. Our team includes people who have built: Financial products (Square/CashApp, the earliest CapitalOne credit cards) Consumer products ( Internet.org , Xbox) Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages) Mathematics & science infrastructure (computational research at NASA's JPL) We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people's lives.   Cultural Values: Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details. Minimalist - we are spartan in our design, in our code, and even in our processes. Speed of execution - we move fast & value decisiveness. We think speed drives quality.   Responsibilities: Handle inbound and outbound HIL customer interactions through phone, Zendesk, SMS, Calendly, and other approved support channels. Complete HIL Welcome Calls with newly approved customers and ensure required verification, disclosures, and customer understanding are completed before moving the account forward. Assist customers with questions regarding their application, approval status, account terms, payments, AutoPay, available credit, account status, and other HIL-related concerns. Support contractors and HIL partners with application-status questions, customer follow-ups, documentation needs, and operational requests. Monitor assigned partner-support channels and respond to inquiries within established service-level expectations. Investigate customer and partner concerns using internal systems and tools before escalating. Coordinate with Fraud, Cardholder Support, Complaints, Liens/Contingencies, Operations, and other internal teams when a case requires specialized handling. Identify when a concern should be resolved directly, referred back to the contractor, escalated to L2, or transferred