Head of Operations, France (CDD, 6 Months)

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Head of Operations – EU Fulfilment Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Head of Operations – EU Fulfilment will play a critical role in leading end-to-end customer fulfilment capability across the EU region. ROLE OVERVIEW Reporting to the Vice President, Operations and based in France, the Head of Operations – EU Fulfilment is responsible for leading and directing customer fulfilment across the EU region, building capacity and capability through both owned and third-party operations to service all verticals. The role owns the development and execution of operational strategies that improve speed of delivery, reduce cost, and drive down defects across the full supply chain from first to final mile. The Head of Operations – EU Fulfilment delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Cross-Functional Leadership: Partner closely with business leaders and stakeholders across the UK and EU, operational leaders spanning supply chain, freight, fulfilment, and final mile, and local technical and functional teams to align operational plans with broader business priorities. Strengthen the France-based operational partnership with internal stakeholders across the international Senior Leadership Team, influencing effectively within a regional, matrixed environment. People Leadership: Build and develop high-performing teams with clear ownership across key partners, verticals, and locations, fostering a culture of collaboration, transparency, and continuous improvement. Translate operational excellence standards into 3PL environments, embedding accountability and performance ownership across all third-party operators. Fan & Customer Impact (Obsessed with Fans) Develop and execute strategies to improve customer and partner satisfaction through faster delivery, lower cost, and reduced defect rates across the EU region. Drive operational plans that support all verticals and locales, ensuring consistent service quality and fulfilment performance for fans across every channel. Manage vendor performance, contracts, and service delivery to ensure all partners meet or exceed agreed service levels and customer experience standards. Lead the selection and onboarding of new providers to support the growth plan