Director of Operations, Payments EMEA

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide. Role Overview Fireblocks Liechtenstein Ltd. is a payment institution being established to provide Account Information Services (AIS) and Payment Initiation Services (PIS) to institutional clients across the European Economic Area, under authorisation from the Liechtenstein Financial Market Authority (FMA). The Director of Operations is a controlling-function role and a member of the Company’s executive management. The role holds primary day-to-day accountability for the sound operation of the licensed entity, acts as the principal local point of contact with the FMA, and provides the substance and operational governance that underpin the Company’s authorisation. The role has a defined and focused scope: the Company provides AIS and PIS services, with its technology platform operated by an intra-group technology provider. The Director of Operations is responsible for governing that arrangement and ensuring the entity operates soundly, rather than for building or running technology directly. The role may also support the Fireblocks group’s wider regulated activities where relevant. Key Responsibilities Regulatory and Governance Serve as the primary day-to-day point of contact with the FMA for operational matters, managing the ongoing supervisory relationship. Ensure the Company operates at all times within the scope and conditions of its authorisation. Own the Company’s regulatory reporting obligations and coordinate the annual statutory and regulatory audit. Support the Board and executive management in discharging their governance responsibilities, including preparation and follow-through on Board matters. Operational Oversight Hold day-to-day accountability for the operational delivery of the Company’s AIS and PIS services. Oversee the outsourcing arrangement with the technology provider, including monitoring of service levels, quarterly service reviews, and management of the outsourcing register and sub-outsourcing controls. Own the Company’s business continuity and incident management framework, acting as the escalation and decision point in the event of a material disruption. Oversee the segregated operational processes that support the Company’s regulatory perimeter, including customer onboarding, support routing, and data governance in coordination with the Risk & Compliance function. Risk and Control Work closely with the Risk & Compliance function to ensure an effective control environment across AML/CFT, operational, ICT, and outsourcing risk. Ensure the Company meets its obligations under applicable Liechtenstein and EEA regulation, including PSD2/ZDG and, as applicable, DORA. Oversee the maintenance of the Company’s risk register and the periodic and permanent control framework. Commercial and Financial Governance Oversee the commercial and financial governance of the entity, including the intra-group service arrangements, in coordination with group finance. Provide operational sign-off on customer onboarding to the entity, ensuring the dual-entity contracting process is completed and customers are correctly provisioned. Support the Fireblocks group’s wider regulated activities where relevant, bringing operational and regulatory experience to bear. Candidate Profile Proven operational leadership experience within a regulated financial institution — a payment institution, e-money institution, bank, or crypto-asset service provid