Manager, Account Management

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: Join the Account Management Team to explore any opportunities in clients’ supply chains that Flexport can add value into. In this role, it is highly dynamic (seeking for solutions in this ever-changing market) and collaborative (liaising with internal parties to provide unique solutions for Asia clients). You will be the main driver of our Asia business growth and the motivator of the client solutions team towards our goals. The opportunities in this role are essential to helping our clients understand Flexport’s value proposition. The Manager, Account Management will manage a book of business where they will own the long-term client relationship, improving and growing the client’s business by identifying and implementing new and enduring global trade solutions to drive the client’s business forward. You will: Lead the business growth plan related to the book of business in terms of generating sales leads, transforming leads to opportunities and developing solutions for clients. Use your advanced knowledge of the client’s business goals, the industry, and Flexport’s services and solutions to proactively close and deliver new solutions that empower the client and deepen the client relationship. Serve as the client’s trusted advisor, advocating for their needs with internal stakeholders and finding win-win solutions for the client and for Flexport. Use regular client touch points and business reviews to help clients understand the value they are realizing and to capitalize on new opportunities to deepen the relationship and improve client retention. Work cross-functionally across Supply Chain Operations, Procurement, Account Solutions, Implementation, Industry SMEs, and Trade and Financial Services teams to develop and execute on the client strategy in a deliberate way that maximizes the client’s outcomes. Stay up-to-date on the latest industry and supply chain developments, so that you can proactively educate and support your clients through change. Proactively monitor the client’s health to identify opportunities to improve client outcomes and ensure that Flexport meets its business objectives. With the support of Account Managers, you will help the client improve operational processes and streamline its supply chain. Ensure high product adoption by mastering the Flexport platform and teaching your clien