Collections Manager

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. Position Summary Harness is seeking a Collections Manager to own accounts receivable and cash collections for our fast-growing SaaS business, as part of the Revenue Accounting team. This is a senior individual-contributor role for someone who drives cash in, reduces days sales outstanding, and builds the collections infrastructure to scale with the business. The ideal candidate is an operator who works independently, maintains audit-ready processes, and acts as the go-to expert and escalation point for collections across Finance, Sales, Legal, and DealOps. You will partner closely with the billing team to keep invoicing accurate, but your focus is the full collections lifecycle: from credit review through cash application, dispute resolution, and reporting. About the role Collections & AR Lifecycle Management End-to-end ownership: Own the AR aging cycle across the customer base; monitor outstanding balances, prioritize outreach, and drive timely collection of past-due accounts. Strategic collections: Develop tailored collection strategies for key and high-risk accounts, including executive-level escalations and payment plan negotiations. Forecasting: Partner with Finance to forecast cash receipts and flag collection risk, reserves, and write-off candidates ahead of period close. Escalation and mentorship: Serve as the escalation point and subject matter expert for collections; coach team members on best practices and set outreach cadences and standards. Cash Application & Reconciliation Manage the end-to-end cash application process, ensuring timely and accurate posting of bank deposits, wire transfers, ACH, and credit card payments to the subledger. Reconcile unapplied cash and clear exceptions, working with Treasury and Accounting to keep the AR subledger tied to the general ledger. Credit Risk Assessment Perform credit reviews for new customers and establish and monitor credit limits to mitigate financial risk. Identify accounts with deteriorating payment behavior and recommend holds, terms changes, or other risk actions. Dispute & Deduction Management Resolve payment disputes, credit memos, and refund requests within defined SLAs. Partner with Legal and DealOps on complex contract interpretations, and with Sales on customer relationship strategy for sensitive accounts. Track root causes of disputes and feed them back to billing and sales operations to prevent