Support Specialist

We're unlocking access to the NHS, because healthcare is not truly free until it's truly accessible 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ Our Principles Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 💙 Care deeply 🏋️‍♀️ Work hard 🤝 Be your word 💬 Trust in radical truth and transparency  🚀 Do your life's best work 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook . Who you are 📣 Able to communicate very well, in a style that is fun, clear, honest, concise and engaging. 🗓️ Organised, with the ability to juggle multiple things at a time whether that be conversations, tasks or projects. 💙 A hunger to do your life's best work, to have a large impact on the struggling health system. 🔍 Analytical, with the ability to crunch data and use a spreadsheet well. 💪 Can take projects from just an idea, to fully complete. 👌 A insatiable desire to help others, to always give NHS staff, one less task 💎 A true attention to detail - as this is a trait that makes us stand out from the rest. It shows we care. Desirable to... 💙 Have worked in the NHS. 🏎️ Have worked in a fast paced startup. What the job involves 👮🏾 An opportunity to have real positive impact with a passionate world class team, supporting the backbone of the country's health - NHS staff 📣 Speaking to NHS staff, responding to problems, questions and ideas, quickly. 🤩 Helping new customers get onboarded, and giving them a A* experience - they deserve it! ✍️ To write best-in-class content so that you can support many practices. ⚙️ Manage users' accounts; understanding concepts of: billing, user management, features, GP land. ⚒️ Using modern tools such as Intercom Notion, Slack, and Typeform. ✨ To bring customer insights and feedback back to the team, so we can improve our products. 🧠 Think and implement ideas to help this area scale nationwide. "Support @ Healthtech-1 is the front line to the wonderful NHS staff we serve every day! We're looking for someone who has the compassion and determination to help them get to the right solution. A career at Healthtech-1 is unlike any other. It's a career that changes lives. We're excited to hear from you!" -- Rupert, Head of Operations & Finance 💙 A bit about us 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4