UK | Account Manager | Principal Consultant

The Account Manager (AM) is a key client partner and collaborative leader within Infinite Lambda. Responsible for owning and growing accounts, AMs play a crucial role in ensuring successful delivery, maintaining client satisfaction, and driving commercial outcomes. While AMs are expected to operate independently, they collaborate closely with delivery teams and seek support from Senior Account Managers when needed. This role belongs to the Account Management Department, part of the broader Customer Success Division. AMs work cross-functionally with Engineering Excellence and Delivery Excellence teams, ensuring alignment between client goals and internal execution. This role does not include direct reports but requires strong leadership through influence. You will collaborate with engineers, architects, analysts, project managers, and commercial teams to deliver measurable client outcomes and drive revenue growth. Key Objectives Drive sustainable, forecastable growth: Secure new business opportunities from assigned accounts, retain clients, and ensure their satisfaction through exceptional delivery. Build enduring partnerships: Establish yourself as a trusted partner to clients, ensuring long-term collaboration and profitability. You lead by example and foster a culture based on trust, empowerment, and excellence with your accounts and the teams you work with.   Detailed Responsibilities Client Relationship Management Develop and nurture strong relationships with assigned clients, serving as the main point of contact and advocate for their needs; Understand each client’s business objectives, challenges, and strategic goals to deliver tailored solutions that align with their vision; Proactively establish Infinite Lambda as a trusted partner, consistently delivering tangible value and maintain client engagement ; Facilitate regular check-ins, quarterly business reviews, and strategic planning sessions to ensure alignment and promote long-term partnerships. Act as a cultural ambassador, fostering trust-based relationships that reflect Infinite Lambda’s values and create a positive, lasting experience for both clients and colleagues; Champion sustainable growth by aligning client success with long-term partnership and responsible use of data and AI technology. Revenue Growth & Account Development Identify upselling and cross-selling opportunities within client environments; Drive renewals and contract discussions, with support from commercial leadership as needed; Drive financial performance by meeting revenue targets, securing competitive pricing, and maintaining consistent growth in gross margins and profitability; Proactively manage opportunity pipelines, converting opportunities into measurable revenue. Strategic Account Planning Define and implement account strategies in line with the direction provided by the Chief Customer Success Officer (CCO); Collaborate with sales, marketing, and delivery teams to develop comprehensive account strategies that leverage Infinite Lambda’s offerings and expertise; Analyse client industries, competitors, and market trends to identify growth opportunities and mitigate risks; Contribute insights to product and service development based on client feedback and market needs.   Sales Handover & Onboarding Take ownership of new accounts after contract signature; Lead smooth client onboarding processes in coordination with delivery and sales.   Collaboration & Internal Alignment Coordinate with project teams to ensure alignment on client deliverables, project timelines, and resource allocation; Work closely with project teams to identify opportunities for innovation or new initiatives within accounts; Act as the primary escalation point for client-related issues, ensuring swift and effective resolution while preserving relationships; Provide regular updates and insights to internal stakeholders, ensuring company-wide visibility on account heal