Principal Delivery Manager

Principal Delivery Manager Active DV Clearance is desirable for this role   Salary: competitive depending upon experience + benefits Location: Hybrid (home-based & working with Kerv Digital office/customer site visits as required) Office locations – Longbridge, London & Nottingham ABOUT KERV At Kerv we harness the power of technology for the good of our people, our customers, our society and our planet. Technology is the enabler; impact is how we judge success. As a certified B Corp and Great Place To Work, we care deeply about how we show up for our people, our customers and the world around us. These aren’t badges for us, they reflect how we work every day and the standards we hold ourselves to. With more than 900 specialists and over 1,600 technical certifications, we are bringing together expertise across cloud, AI, compliance, data, customer experience and business applications. Working as one connected team, we solve complex challenges and stay accountable from strategy through to delivery, adoption and ongoing improvement. We help organisations build secure, well governed foundations, leverage more from their technology and unlock new opportunities through innovation and AI. Our focus is on making technology work in the real world and delivering lasting value. THE ROLE You’ll be part of the Delivery Management Team in Kerv Digital. At Kerv Digital, we help organisations unlock the power of technology to transform how they work, engage customers and drive business value. We combine deep expertise across Microsoft Business Applications, Power Platform, AI, DevOps, Data and cloud technologies. With a strong focus on outcomes and real-world value, we make digital transformation feel tangible, purposeful and fast-moving. Who we are looking for: A politically tuned, programme delivery wizard who can establish and control several streams of work across multi-year engagements; balancing the needs of each work stream against the programme objectives and stakeholder needs. You’ll be responsible for running your programme and project teams and reporting into the Delivery Management leadership team and the operational board on programme status. All backgrounds will always be considered and experience here is far more important, we’re really open to Programme Managers that have a solid transferable background looking to deliver a mix of well governed Business Transformation, Dynamics 365 delivery, Bespoke Development projects and programmes, with a blend of agile and waterfall approaches as appropriate. We’re looking for someone that will take responsibility for their programmes, as well as rescue and turnaround projects that have hit a roadblock (it happens occasionally!) This is also a line management position with responsibility for the pastoral care and career development of a small number of our amazing Delivery Managers and Scrum Masters. Required Experience: Creating and maintaining the environment in which the programme will succeed Making sure programmes, workstreams and projects are delivered beyond expectations Managing short- and long-term objectives and ensuring programmes track against these milestones. Establishing and operating governance structures within programmes to ensure effective decision making and robust assurance. Managing senior stakeholders both within Kerv Digital and our clients. Reporting programme status to the Kerv Digital Leadership Team and the client. Meeting customers, listening carefully and understanding their business Working with on/off-shore development/implementation teams Managing programme and project cost and time tracking Identifying and delivering change control and upsell Wrestling detailed requirements and designs into an implementable plan Managing an agile development process, directly and indirectly through our delivery managers and scrum masters Line management of a small team Ability to step into a proj