Senior Technical Account Manager - EMEA

About LogicGate LogicGate is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and complia nce, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform. The GRC Market Governance, Risk, and Compliance (GRC) is a rapidly expanding sector, with a global market size projected to reach $104.5 billion by 2031. LogicGate is at the forefront of this industry transformation, empowering enterprise professionals to navigate complex regulatory environments, manage critical uncertainty, and operate with integrity at scale. At LogicGate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role - if you don't check every single box and are excited about this work, we still highly encourage you to apply. About the Role As the EMEA Senior Technical Account Manager, you will serve as the primary technical advisor, platform architect, and strategic partner for LogicGate’s enterprise accounts across the EMEA market. Operating in a highly consultative capacity, you will map client business processes to Risk Cloud®, drive adoption, identify expansion pathways, and insulate your book from churn risks. You work autonomously on your portfolio with the expertise to handle complex technical needs while acting as a trusted GRC advisor. As the most senior individual contributor in the EMEA TAM organization, you will serve as an informal mentor to the broader team on advanced platform architectures and regulatory advisory. What You’ll Do Trusted Technical Advisory: Serve as the hands-on platform architect and primary technical contact for assigned accounts—building relationships with enterprise stakeholders, guiding GRC programme maturity, and independently configuring custom workflows and data architectures without internal escalation. Data-Driven Portfolio Tracking: Maintain a rigorous single source of truth for portfolio health using Mutual Success Plans (MSPs) and CRM tracking—delivering prompt post-meeting recaps, technical next steps, and milestone tracking to objectively diagnose programme gaps. Commercial Strategy & Risk Escalation: Forecast renewal health and churn risk 2–3 quarters in advance, executing proactive retention strategies while navigating delivery and platform risks with complete integrity and prompt internal escalation. AI Feature Optimisation: Educate, advise, and guide enterprise risk teams on leveraging Risk Cloud's built-in generative AI capabilities and automation engines to eliminate practitioner administrative overhead. EMEA Regulatory Leadership: Apply deep GRC domain expertise to help European enterprise customers navigate compliance frameworks (GDPR, NIS2, DORA, ISO 27001, SOC 2) through Risk Cloud platform capabilities. Cross-Functional Mentorship: Partner with EMEA Sales and Solutions Engineering on expansion opportunities while mentoring junior team members on technical problem-solving and GRC advisory best practices. What You Bring Required: Professional Experience: 5+ years of experience in technical account management, solutions consulting, or technical customer success. Strategic & Executive Communication: Exceptional verbal and written communication command, with verified experience presenting technical platform solutions, roadmaps, and business impact direc