Repair Operations Lead

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. Flexdrive builds the operational backbone for the future of mobility. As a leader in fleet management and a Lyft subsidiary, we're extending our expertise into autonomous vehicle (AV) infrastructure — managing the physical operations that keep AV fleets safe, available, and performing at scale. Our Nashville depot is the first proof point in a multi-market expansion, and we're building the team to sustain and scale it. Reporting to the Operations Manager, AV Deployment, Flexdrive is seeking an exceptional Repair Operations Lead to help run the day-to-day service operations supporting our AV fleet. You'll work alongside a second Repair Operations Lead as a partnered pair, sharing coverage and accountability for the floor. This is a people-first leadership role. You will lead and mentor our repair coordinators, hold both the coordinator team and our on-site technicians (a 3rd party partner) accountable to quality and turnaround expectations, and keep the partnership running smoothly so the fleet stays available. We're looking for a strong people leader rather than a deep technical expert. Service advisor or service drive experience is helpful because you'll be fluent in the workflow, but what matters most is your ability to develop a team, set clear expectations, and hold the line on them without losing the room. You should be comfortable managing an external partner relationship day to day, balancing a collaborative working rapport with firm accountability. You bring a teamwork mentality, genuinely care about employee relations and the culture you're building, and will lean into Lyft's values as one of the early leaders shaping how this site operates. If you're energized by growing people, building strong partner relationships, and bringing order to a fast-moving operation, we encourage you to apply. Responsibilities: Shift Pattern This role supports 24/7 AV depot operations and requires availability to work day shifts, with hours scheduled between 5:00 PM - 1:30 AM, with alternating weekends with rotating weekdays off. Specific shift times and schedules will be determined based on operational needs and business requirements. Schedules will include weekends and holidays based on depot operational requirements. Technical Team Management Partnership Oversight & Accountability: Serve as the day-to-day point of accountability for our onsite repair partner, holding their technicians to agreed quality, turnaround, and certification standards across all shifts, and escalating gaps through the right channels before they affect fleet availability. Workflow Distribution: Manage and optimize repair workflows across technician teams, balancing workload, prioritizing critical repairs, and ensuring SLA compliance for all maintenance activities. Cross-Functional Partnership: Work closely with the internal teams that own our third-party relationships and offsite collision repairs, acting as the site-level point of contact so vehicles route correctly, status stays visible, and repair timelines hold. You'll surface issues from the floor to those teams and carry their requirements back to the site so both sides stay aligned. Performance Management: Conduct regular performance reviews, skills assessments, and development planning for technical staff, fostering a culture of safety, continuous improvement and technical excellence. Team Development & Coaching Onboarding & Job Task Training: Get new repair coordinators up to speed on their core responsibilities — work order management, vehicle intake and staging, documentation, and the systems they'll live in day to day — so they're contributing confidently and correctly. Depot Operation