Head of Region

Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences. You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building. If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here. About the role Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this: What if you could own an entire region, from the first customer conversation to long-term growth? At Mews, we’re creating a new leadership role for each of our EMEA regions, and we’re hiring the Head of Region for: Benelux, Italy, Spain, Nordic, UK&IRE, France and DACH. You’ll bring commercial growth, onboarding and customer success together under one regional strategy, accountable for performance, customer outcomes and the regional P&L within the plan you agree with our VP of EMEA. This isn’t just about hitting a sales target. It’s about building a regional business where every part of the customer experience works together, from winning a hotel to helping it succeed on Mews. You’ll report to our VP of EMEA, lead teams across commercial, onboarding and customer success, and have a real say in how we grow, operate and deliver value in the region. It’s a rare chance to combine commercial leadership, operational ownership and genuine influence over how we scale. What you’ll do Drive growth across the region Own the regional go-to-market plan, new ARR and revenue from customers going live. You’ll run Business Development, SMB and Mid-Market Sales, Onboarding and Customer Success to win new customers, grow existing relationships and open up opportunities across the region. Own the entire customer experience Bring sales, onboarding and customer success together around one goal: making customers successful. From signature and go-live to adoption, renewal and expansion, you’ll make sure hotels experience one connected Mews journey, with a named owner at every hand-off. You’ll build executive relationships with the region’s largest hotels and groups, own recovery plans when a customer is at risk, and work with Product, Marketing and the central support and delivery teams to turn what you hear from customers into better outcomes. Run the region like a business Take ownership of the regional P&L within the plan agreed with the VP of EMEA, balancing revenue growth, headcount, capacity and controllable costs. You’ll work closely with Finance and RevOps to make sound commercial decisions and deliver steady performance. Build and empower exceptional teams Lead through team leads and senior specialists across commercial, onboarding and customer success. Some of those teams are shared with other regions, so you’ll set up how they work together with the other regional leaders. You’ll create alignment, develop the next layer of leaders and build a culture where teams collaborate, take ownership and deliver results. Help shape an AI-native business We’re serious about using AI to change how we work. You’ll lead by example, building AI systems, tools and standards that help your team spot opportunities, make better decisions and spend more time on what matters. You’ll coach others, raise AI fluency across the region and decide where a person has to make the call. What you would bring We’re looking for a commercially minded leader who enjoys building businesses, develop