Care Navigator (Community-Based & Field Navigation) - New York

The Care Navigator supports Medicaid members and other eligible populations participating in New York Social Care Network (SCN), 1115 Waiver, In Lieu of Services (ILOS), Value-Added Benefit (VAB), and related programs. The role helps individuals identify and address health-related social needs by connecting them with appropriate services and resources. This position delivers person-centered, culturally responsive, and trauma-informed navigation through community-based, field, telephonic, and technology-enabled settings. The Care Navigator reports to the Care Navigation Program Manager and works in a New York-based hybrid role requiring regular local travel, with occasional travel within New York State. The ideal candidate is equally comfortable engaging individuals at a busy community event, building relationships with partner organizations, and providing ongoing navigation support by phone. They are passionate about improving health equity, connecting people to critical services, and serving as a visible, trusted presence within the communities they support. Hourly Range: $25-26/hour NOTE: This is two openings for any posted location in New York. Please only apply for ONE position. Responsibilities include, but are not limited to Conduct standardized health-related social needs screenings in accordance with state and program requirements in community, partner organization, virtual, and telephonic settings Complete eligibility assessments and supporting documentation for social care services and enhanced navigation programs Provide in-person screening and navigation support at community events, health fairs, enrollment events, and outreach activities Build and maintain relationships with community-based organizations, healthcare providers, and local partners to increase awareness of available social care services Serve as an embedded Care Navigator within designated partner organizations, as assigned, providing on-site screening, referral coordination, and navigation services Initiate, monitor, and close referrals within designated referral management platforms Accurately document service activities, encounters, outcomes, and time spent in accordance with program billing and reporting requirement Perform closed-loop referral follow-up activities to confirm successful service connections and identify unresolved barriers Conduct outreach attempts and engagement activities in accordance with program timelines and documentation standards Educate individuals, caregivers, and community stakeholders regarding available benefits, community resources, and social care services Coordinate with healthcare providers, managed care organizations, community-based organizations, and other stakeholders to support continuity of care Represent the organization professionally in community settings and act as an ambassador for care navigation programs and services Escalate complex cases, urgent social needs, safety concerns, or barriers to supervisory or clinical staff as appropriate Maintain compliance with HIPAA, confidentiality requirements, and all applicable federal, state, and program regulations Meet productivity, quality, timeliness, documentation, and engagement standards established by the organization and program requirements Participate in ongoing training, workflow development, community engagement initiatives, and quality improvement activities Support reassessment, renewal, and recertification activities as required by program guidelines Required Skills and Experience Minimum of 2 years’ experience in healthcare, social services, behavioral health, community outreach, case management, care coordination, human services, or a related field Experience engaging individuals from diverse communities and backgrounds with empathy, professionalism, and cultural humility Ability to build rapport quickly in both community-based and telephonic settings Experience conducting direct cli