External Partnerships & Engagement Manager

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London/Cardiff/UK Remote | 💰£41,300-52,250 + equity + Incentive Awards tied to your performance + Benefits ✨ Our VAIB team⭐ Making money work for everyone is what we do at Monzo, but it only counts if it works for the people who need support the most. Our Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team is dedicated to breaking down barriers across the bank. We make sure that whether a customer is vulnerable, disabled, excluded, or experiencing a bereavement, they get a product and a service that is empathetic, accessible, and built entirely with them in mind. 🔑You’ll play a key role by... As External Partnerships & Engagement Manager, you will strategically manage a portfolio of VAIB partnerships that bring vital specialist expertise and enhanced support to Monzo's most vulnerable customers. You will proactively identify new partnership opportunities while leveraging data and customer feedback to continuously monitor and maximize the value of your existing relationships. Ultimately, you will collaborate with cross-functional teams to translate this external insight and lived experience into tangible, practical improvements across our products, services, and customer journeys. Manage Partnership Lifecycles: Own the end-to-end portfolio of VAIB external partnerships, from identifying strategic opportunities to onboarding, ongoing relationship management, and appropriate exits. Drive Data-Led Impact: Continuously evaluate partnership performance using data and operational feedback, clearly reporting successes and confidently acting to strengthen or stop underperforming relationships. Oversee Governance and Risk: Partner with Supplier Operations to conduct robust due diligence, ensuring all external relationships strictly adhere to Monzo’s risk, governance, and regulatory expectations. Translate Insights into Action: Leverage specialist partner knowledge to identify opportunities and drive tangible improvements across vulnerable customer journeys, products, and support strategies. Lead Lived-Experience Research: Own the Signposting Standard and collaborate with the Research team to capture lived experiences, turning best-practice insights into clear cross-functional recommendations. Deliver Community Engagement: Plan external awareness campaigns, host expert listening sessions, and collaborate with Public Policy and Communications to amplify Monzo's impact and support media activity. 🤩 We’d love to hear from you if… You have a deep understanding of VAIB principles and the barriers vulnerable customers face, driven by a strong commitment to improving customer outcomes through meaningful external collaboration. You have proven experience managing external relationships, going beyond relationship-building to set clear objectives, build trust, and hold both internal and external stakeholders accountable for delivering measurable benefits. You have experience evaluating partnership effectiveness using data and customer feedback, and are highly skilled at translating external expertise and lived experiences into practical, actionable recommendations fo