Chief of Staff

About Nous Nous is a household AI agent. It takes over the bills and admin people don't have time for and acts for them: switching energy, buying insurance, cancelling forgotten subscriptions, managing the family calendar. Nearly 250,000 UK households have signed up, and another joins every minute. We think the real value of AI isn't writing amazing cover letters, it's doing useful things in the real world for real people. That's the hard part, and a brilliant product is only half of it. An energy switch takes weeks, so our agents run on long-running workflows, not a single chat turn. Cancelling a subscription means a browser agent handling the code Apple sends to your phone. Buying insurance meant getting our regulatory principal comfortable with an agent doing it end to end (a UK first), which comes down to knowing exactly when the LLM should hand over to rules because a mistake would cost someone real money. We're about 30 people running one agent across energy, broadband, mobile, insurance, mortgages and subscriptions (with more being added), each with its own suppliers, rules and ways of going wrong. With far more problems than people, a person or small team owns each one end to end, from spotting it in the data or a customer conversation to shipping the fix. And because the agent acts, you find out quickly whether the fix worked. Everyone builds here: a product engineer launched our subscription cancellation product within a couple of months of joining, and a PM rebuilt our WhatsApp agent. And it's working. We're growing more than 20x year on year, with a market-leading NPS above +80, and we manage well over half a billion pounds of household spending. We've raised more than $30M from Heartcore, Mosaic and a who's who of entrepreneurs who founded Monzo, GoCardless, lastminute.com and Onfido. But the real draw is the team - ask anyone here why they joined and you'll get some version of "to do great work with really smart people". The goal is household life that's simpler, cheaper and fairer, and most of that is still to build.   Why we're hiring Nous runs on small teams with real ownership and barely any middle management. That's a big part of how about 30 of us became one of the UK's fastest-growing startups. It also means the work of joining everything up has been spread across the founders and leads, squeezed in around their day jobs. Plans, OKRs, closing the hires that matter, the big company pushes: everyone does a bit of it and nobody owns it. Last week showed what happens when someone does. We ran "crunch week": five days where most of the company dropped its normal work to relaunch Nous as a household agent. Twelve workstreams, one owner each, a short daily sync and a pre-mortem. In a week we rebuilt onboarding and the website, shipped new agent capabilities, and got legal, security and comms ready for launch. As one of the team said afterwards, when we cluster around a problem for a bit, we do loads of work. We want that pace more of the time, without a founder having to drop everything to run it. So we're hiring a Chief of Staff.   About the role You'll work directly with Greg (our CEO) and the founding team, and own how Nous runs day to day: the pace, planning and OKRs, and the big company pushes, plus overseeing hiring and helping land the hires that matter most. You'll sit in the management meeting and get the full picture, including the things that aren't public yet. And you'll have the authority to change how we work: cancel or reshape meetings, and move people and cut scope during a big push. You enjoy coordinating, but only because it gets things done faster. You'd rather get a decision made today than design a process for making decisions.   What you'll actually do Set the pace. Spot what's stuck, work out why, and get it moving. Usually it's a decision nobody has made yet, so you get it made, or make it yourself. Own planning and OKRs. Quarterly OKRs, the weekly management meetin