Director, Customer Success EMEA (Southern and Central Europe)

At OneStream, we're on a mission to empower every Finance organization and professional to exceed their potential. Our global teams span continents, cultures, and time zones, united by a shared purpose as we build the operating system for modern Finance and help organizations move with greater speed, clarity, and confidence. That mission comes to life through our people. Behind every innovation, customer success, and milestone are talented people working together to make a difference. That's why we're looking for people who are bold enough to think big, authentic in how they lead and collaborate, curious about what's possible, and committed to delivering results. Want a closer look before you apply? Explore our Careers site to learn more about our people, culture, and benefits. Summary At OneStream, we're building the AI Operating System for Modern Finance. As the only enterprise finance platform that unifies financial and operational data, embeds AI, and extends to meet changing business needs, we're empowering some of the world's leading organisations to Take Finance Further. We believe finance leaders need more than traditional Corporate Performance Management (CPM) tools. They need a single, intelligent platform that drives productivity, enables better decisions, and delivers measurable business value. The Director, Customer Success is a vital leadership role responsible for ensuring that every customer within their designated regions becomes a reference and a success. This role leads and develops a high-performing Customer Success organization while overseeing multiple customer portfolios and driving consistent measurable customer outcomes. Reporting to the Senior Director of Customer Success, the Director, Customer Success is accountable for shaping and executing regional customer success strategies to drive adoption, expansion, retention, and long-term satisfaction. As a trusted customer advocate and consultative leader, this individual ensures customers realize meaningful value from their investment across the full lifecycle, from onboarding through ongoing engagement and renewal. Aligned with the Regional Sales Leader, the Director, Customer Success provides strong people leadership while maintaining deep visibility into customer health and execution. They partner closely with Sales, Marketing, Professional Services, Product, and Support to align efforts, address evolving customer needs, and continuously improve product utilization and operational efficiency. The Director, Customer Success amplifies the voice of the customer and translates insights into actions that strengthen customer outcomes and the overall customer experience, especially during escalated situations involving different internal teams. Primary Duties and Responsibilities Regional Strategy & Execution Lead the development and implementation of regional customer success strategies, ensuring alignment with global objectives and local market needs. Drive adoption, expansion, and retention efforts, leveraging data-driven insights to optimize outcomes across the region. Strategize with CS leadership and Sales RVP across assigned region. Deliver deep and actionable internal QBRs to CS and Sales Leadership. Demonstrate commercial acumen by identifying and capitalizing on expansion opportunities, advising on incremental revenue, and securing operational commitments that strengthen customer relationships. Serve as a customer-facing leader, establish and nurture senior and executive-level relationships with key decisionmakers and influencers across the customer base, promoting mutual success and long-term partnership across your region. Customer Portfolio Management Oversee a diverse portfolio of strategic and complex customer accounts, ensuring high satisfaction, reference-ability, and retention. Build, maintain, and execute comprehensive account plans, partnering with internal resources to deliver