Customer Success Junior

Company Overview Pattern (Nasdaq: PTRN) is a leader in accelerating brands on global ecommerce marketplaces, leveraging proprietary technology and AI. Utilizing more than 91 trillion data points, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service, through products like 3P Accelerator, TikTok Shop, PXM, and ROI Hunter. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 70+ global marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. ROI Hunter is Pattern's advertising technology platform, helping brands manage product-level performance across Meta, Google, Snap, TikTok, and now OpenAI's ChatGPT. Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come build with us. We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. Pattern has been named one of the fastest-growing tech companies headquartered in North America by Deloitte and one of the best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces®. We need a Customer Success Manager to own a portfolio of ecommerce clients across Brazil, helping them turn ROI Hunter's platform into real, measurable results rather than just another dashboard they log into. This is a full-time role and is fully remote, based anywhere in Brazil. Frequently Asked Questions What is a day in the life of a Customer Success Junior? Run bi-weekly or monthly calls with your clients, helping them actually put ROI Hunter's strategies into practice, not just review a dashboard together Manage renewals and spot upsell opportunities as you build out your own portfolio Help clients increase adoption of the platform through training sessions and day-to-day questions Join weekly meetings with the product team to stay current on what's shipping and why Collaborate with product, marketing, and finance whenever something in your accounts calls for it What will I need to thrive in this role? At least 2 years of experience in digital marketing, ideally with direct client or account responsibility Comfortable reading performance data and turning it into a recommendation a client can act on. You don't need deep expertise across Meta, Google, and TikTok, but real hands-on exposure to at least one of them helps a lot Strong communication and presentation skills, and the judgment to be honest with a client about trade-offs rather than overselling what the platform can do Genuinely collaborative. This isn't a role for someone who prefers to solve everything solo, since you'll lean on product, marketing, and finance regularly Strong English language skills are a must due to the international environment we work in Spanish is a plus, not a requirement, given some of Pattern's Brazil-based commercial work touches Spanish-speaking clients What does high performance look like? You're carrying a portfolio of 10 to 15 clients Your clients renew and grow their use of the platform instead of churning Clients stay engaged, test new solutions, and see the platform as delivering real value rather than something they're just paying for You're spotting upsell opportunities before a renewal conversation forces the issue, not scrambling to justify the account at the last minute Clients trust your read on their numbers enough to act on it, even when the honest answer isn't the exciting one You're building case studies highlighting success with customers What is my potential for career growth? You can grow further into