Head of Operations (m/f/d)

About Qorelo Almost every company running SAP faces the same task: the move to SAP S/4HANA. These programmes run for years, cost tens of millions, and regularly stall at the same point. Nobody fully understands the legacy landscape that has grown over decades. That is where Qorelo comes in. We are building the AI platform for S/4HANA transformation. Qorelo reads code, processes, documentation and how the system is actually used, makes the existing landscape transparent, and delivers the fit-to-standard analysis in weeks instead of months. The knowledge stays with the customer afterwards, long after the system integrators have moved on. We have raised $3.5M from HPI Ventures, the fund tied to the institute of SAP co-founder Hasso Plattner, along with other strong backers. We already work with Fortune 500 and DAX 40 companies and we work with SAP consultancies who use Qorelo in their own client projects. The role As Head of Operations, you make sure what we sell actually goes live, and that the company behind it runs without friction. Your job is to make our customers successful and to free up the founders, sales and engineering to do the work only they can do. We are growing from a small founding team into a company that runs several enterprise rollouts at once, works with SAP consultancy partners, and is hiring across engineering, sales and product. That growth needs one person who owns how it all fits together. You report directly to the founders and our diffrent department Heads. This is not an admin role. Half of it sits right next to the customer. What you'll own Customer delivery and onboarding. From signature to live. You run the rollout plan with our Forward Deployed Engineers and solution architects: kick-off, access and security onboarding, milestones, steering meetings. You make sure every customer reaches value on time, and you spot the risk before it becomes an escalation. Commercial operations. Contracts, order forms, framework agreements, procurement and supplier onboarding at enterprise customers, invoicing and collections. You make the paper process predictable so deals close faster and cash comes in on time. Partner operations. We work with SAP consultancies and system integrators who use Qorelo in their own client projects. You set up and run how that works in practice: agreements, enablement, joint delivery, reporting. Finance and planning. Budget, burn and runway tracking, monthly reporting, board and investor material, together with our external tax advisor and accountants. You know the numbers and can explain them. People operations. Hiring process, onboarding, contracts, payroll setup, equity administration, tools. Every new joiner is productive in their first week. Systems and process. You decide what we build, what we buy and what we outsource, and you use AI to keep the team lean. What you need 4+ years in operations, delivery or customer-facing project roles, with at least 2 years at a B2B software startup or scale-up. Hands-on experience running enterprise rollouts or implementations: you have taken software through enterprise IT, security, procurement and works council onboarding. Commercial and financial fluency: you can read a contract, build a budget, track runway and explain the numbers to a board. You build process only where it helps, and you are just as happy doing the work yourself as designing the system for it. You use AI tools in your daily work and are curious about what else they can automate. Business-fluent German and English. Most of our customers are in DACH. You might be a fit if You have worked in or around the SAP ecosystem, at a consultancy, system integrator or SAP software vendor, and know how a transformation programme runs. You have been an early operations, chief of staff or COO hire at a startup and built the operating backbone from scratch. You have worked with partners or resellers and know what it takes to make a channel deliver