Branch Support Manager - Europe

About Rain for Rent International Rain for Rent International provides innovative tank systems for liquid management applications. As an internationally operating rental and service company, expertise centers on rental, logistics, and services around the tank, focusing on the core competencies of renting storage tanks, containment systems, pumps, and filtration units. Your role We are looking for a hands-on Branch Support Manager ( m/f/d ) to help our teams across Germany, the United Kingdom, the Netherlands and France get the best from our business systems, processes and support functions. This is not a traditional IT Manager position. It is a highly business-facing role combining business systems, operational processes, user support, training, continuous improvement and team leadership . You will work closely with our branches and Shared Services teams to understand how people work, where they encounter challenges and how technology and better processes can make their jobs easier and our business more effective. What you will do Become a Business Systems Expert You will develop strong expertise in the applications supporting our European operations and become a trusted point of contact for our business users. A major focus will be our ERP environment, supporting processes such as: Purchasing and purchase orders Goods and invoice receipt Rental contracts Equipment on-hire and off-hire Recurring and final billing Credit notes and ad-hoc invoicing Customer, supplier and item master data You will also support the effective use of CRM, Microsoft 365 and other operational applications. Experience with inspHire, Zoho or Twinfield would be advantageous, but previous knowledge of our specific applications is not essential if you have strong ERP/business systems experience and learn quickly. Help People Get the Best From Technology You will work directly with colleagues across our branches to understand challenges, answer questions and identify better ways of working. That includes: Providing practical systems and process support Training new and existing users Developing SOPs, quick-reference guides and training materials Creating screen recordings and short training videos Building a structured, version-controlled knowledge library Identifying recurring problems and addressing their root causes Most importantly, you will explain the why , not only the how . Connect Systems With Business Reality Good systems only create good information when they are used correctly. You will therefore work closely with Operations, Sales, Finance, Fleet and other Shared Services functions to improve the quality and consistency of the processes behind our data. You will help us ensure that operational information, CRM pipelines, rental transactions, margins and management KPIs accurately reflect what is happening in the business. Listen, Challenge and Improve Our branches know their business and will bring you ideas and requirements. Your job is not simply to say yes. You will listen, understand the underlying need and assess whether the best answer is a change to a system, process, training or something else. For larger initiatives, you will help structure requirements, assess benefits, costs, effort and risks, and make clear recommendations to leadership. Lead a Small Team You will lead a developing Branch Support function, expected to include approximately three team members across business support and IT/helpdesk activities . This remains a hands-on role. You will lead the team while actively participating in support, training, problem solving and improvement initiatives yourself. Stay Curious Technology is changing quickly and we want to take advantage of it. You do not need to be an AI expert, but you should be curious about tools such as Microsoft Copilot , automation and new ways technology can help colleagues work more effectively. The Person We Are Looking For Systems knowl