Account Manager | Strategic

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role As a Strategic Account Manager, you will be responsible for driving the strategy, growth, and overall health of a book of 8–12 of Ramp’s largest and most strategic customers. You’ll own the long-term relationship and be accountable for maintaining and growing revenue, driving product adoption, and ensuring your customers achieve meaningful business outcomes on Ramp. You’ll build deep relationships across all levels of your customers’ organizations, from day-to-day operators to C-suite executives, and be skilled at managing complex stakeholder dynamics and product configurations. Internally, you’ll partner closely with senior leaders and cross-functional teams at Ramp to strengthen our B2B relationships, coordinate strategic initiatives, and feed structured insights into our product roadmap and internal processes. What You’ll Do Own a portfolio of 8–12 strategic Enterprise customers, with clear accountability for retention, expansion, and overall account health Maintain and grow revenue and usage within your book of business by identifying, pitching, and executing on upsell and cross-sell opportunities Build and execute detailed account and territory plans, including QBRs and executive reviews that highlight results, surface risks, and align on future growth Lead frequent customer conversations (status calls, roadmap discussions, upsell conversations, and QBRs) to ensure customers are achieving strong outcomes with Ramp Own end-to-end execution of renewals and expansions, from discovery and solution design through commercial negotiation and close Serve as a Ramp product expert, proactively uncovering workflow gaps and recommending solutions that save customers time and money, while guiding them toward deeper platform adoption Partner cross-functionally with Product, Design, Engineering, Sales, CSMs, and Solutions to coordinate customer initiatives and deliver tailored, enterprise-grade solutions Provide structured feedback to product and leadership teams, translating customer needs and patterns into recommendations that shape Ramp’s Strategic and Enterprise roadmap Navigate and align internal and external stakeholders, including C-suite executives, investors, partners, and cross-functional teams Use data and analytics to inform your strategy, monitor account performance, and communicate impact and opportunities in a clear, grounded way What You Need 9+ years of experience in Account Management, Customer Success, or a similar revenue-focused role 3+ years managing strategic Enterprise accounts (2,500+ employees or Fortune 1000) with proven commercial ownership Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products Demonstrated success negotiating and closing complex six-figure renewals and upsells Ability to understand and communicate complex product workflows, integrations, and technical configurations High fluency in financial value drivers — able to articulate ROI, payback periods, process modernization, and cost sa