Implementation Manager

Our Best-in-Class Implementation Team is leading the way and revolutionizing the automotive industry with 5 star customer service. With a thorough understanding of Shopmonkey products, and a focus on creative problem solving, every Shopmonkey customer receives exceptional care and attention from our team. Please note for candidates in the San Jose area, this would be a hybrid role with 2-3/days per week on-site at our Morgan Hill office for team collaboration. You Will Have The Opportunity To: Serve as the main point of contact during a customer’s implementation process Deliver top tier customer service and support across all product areas Assist in training customers to ensure the successful beginning of a new customer journey Coordinate deliverables with various internal departments Communicate thoughtful, customized solutions that help customers move forward and grow their business Learn all about the Shopmonkey product suite and automotive industry We Are Looking For People Who: Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience Have a clear, professional, friendly and informative communication style Enjoy creative problem solving and taking on new challenges Have exceptional project management skills with a proven ability to multi-task Are self-directed learners and highly motivated to succeed Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity Adapt quickly to changing priorities and evolving customer needs Have a related education background (Bachelor’s degree a plus) Are familiar with a SaaS business models and tools Nice to have: A true appreciation for cars and/or are familiar with the automotive industry! Are bilingual in Spanish/English In the United States the range is typically a salary of $60,000 to $70,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included. Why Shopmonkey? Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks ( benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status: Health & Wellness Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date Short term and long term disability Employee assistance program Reimbursement for a personal health and wellness membership Generous parental leave 401(k) available upon hire ✈️ Time Off 11 paid holidays Flexible time off - take the time off you need! Giving Back Matching donations for approved charitable organizations Group volunteer efforts Check out our founder’s story , life page , or hear from real employees about what it’s like to work at Shopmonkey. Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive. About the Industry The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience. About Shopmonkey Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that