Customer Success Manager - Enterprise Arg

Customer Success Manager – Enterprise (Argentina) Location: Argentina (Remote)   Investors:   Goldman Sachs Asset Management FinTech Collective Cometa   Company Overview Founded in 2019, Simetrik is a robust B2B platform powered by no-code and generative AI, empowering financial and operational teams to automate reconciliations end-to-end, manage risks, and streamline operations from a single, spreadsheet-inspired interface. Simetrik is a market leader in Latin America, handling two-thirds of the region’s transactions and serving clients such as PayU, Mercado Libre, Rappi, PagSeguro, Falabella, Oxxo, Itaú, Nubank, and partnering with industry leaders like Deloitte. With expansion into Asian markets including India and Singapore, Simetrik now operates in over 35 countries, monitoring more than 200 million records daily.   Executive Team   Alejandro Casas Caro – Co-Founder & CEO Santiago Gómez – Co-Founder & COO Felipe Pardo – CFO Juan Pablo Boccardi – VP of GTM   About the Role As a Customer Success Manager – Enterprise at Simetrik, you will own value realization across a portfolio of enterprise customers in Argentina. You are responsible for ensuring that customers consistently use the platform, achieve measurable outcomes, and expand adoption through structured engagement, data-backed conversations, and strong stakeholder management. This is a customer-facing, outcomes-driven role where success is defined by the consistency and quality of your execution: staying close to your accounts, uncovering expansion opportunities, surfacing risk early, and translating product usage into ROI narratives that resonate with senior stakeholders.   What Does Success Look Like? A successful Enterprise CSM at Simetrik:   Maintains consistent and measurable portfolio coverage, engaging monthly with the majority of assigned accounts in Argentina. Uses platform data, reporting, and health indicators to drive proactive customer conversations. Demonstrates improvements in adoption and usability metrics tied to defined business outcomes. Builds and advances a visible expansion opportunity pipeline (cross-sell & upsell) with qualified business cases. Identifies commercial and adoption risk early, executing mitigation plans well before renewal cycles. Leads executive-level conversations centered on ROI, operational impact, and value proposition—positioning Simetrik as a strategic partner.   Impact & Scope This role directly impacts Simetrik’s Net Revenue Retention and expansion growth strategy in Argentina. As the CSM for enterprise accounts, you own the performance and commercial durability of a portfolio of strategic customers. You drive adoption, demonstrate measurable ROI, and surface risk early to ensure renewal predictability and expansion readiness. You collaborate closely with Product, Revenue, and Operations, aligning internal teams to deliver outcomes that nurture long-term partnerships and directly influence revenue stability and growth.   Key Results (First 3–6 months) First 30–60 days: Complete onboarding and demonstrate strong product fluency by leading customer conversations focused on business outcomes. Establish structured portfolio governance for assigned accounts; define meeting cadence, map stakeholders, document success plans. Achieve consistent and trackable portfolio coverage, ensuring active customer engagement each month.   By Month 3: Achieve 80%+ structured monthly portfolio coverage with documented touchpoints and clear next steps in CRM. Build a visible and qualified expansion pipeline by identifying cross-sell and upsell opportunities with business cases. Proactively surface commercial/adoption risk via health indicators and usage data; implement mitigation plans before renewal.   By Month 6: Demonstrate measurable improvements in adoption and usability metrics tied to business outcomes. Lead executive business reviews, clearly articulating ROI deliv