Operations Coordinator - Skroutz Last Mile (OC1126)

At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking. We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations. How you will contribute to SLM's vision We’re on the lookout for a dynamic Operations Coordinator to ensure smooth operational procedures at our Larnaca hub. In this role, you’ll lead and support our Drivers, providing daily guidance, training and operational excellence. You’ll handle driver portfolios, monitor performance, analyze feedback and propose improvements, while staying adaptable in a fast-paced and ever-evolving environment. As an Operations Coordinator, you’ll empower our Drivers to exceed customer expectations, ensuring timely and accurate deliveries. Requirements What you will be doing Serve as a key liaison for our Drivers, offering unwavering support and guidance (e.g. daily check-in, driver's app training, support via chat/calls, merchant support, monitoring driver's route, etc.) Assist in the warehouse traffic management plan and execution Collaborate with Operations, Warehouse, HR and Support teams to receive and keep track of Drivers' assessment and overall performance Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made (e.g. daily loading procedure) Provide technical support and oversee the company’s fleet of commercial vehicles Schedule and monitor vehicle maintenance and repairs Arrange and handle vehicle transfers to/from service stations and workshops Record and maintain complete maintenance history and documentation Manage and log accident incidents, ensuring proper reporting and follow-up Offer immediate communication and assistance to Drivers in cases of breakdowns or accidents Experience Bachelor's degree in Business Administration or a related field Experience in a fast-paced working environment Previous experience in Logistics or Operations is considered a strong plus Skills Excellent communication skills High bar for accuracy and detail Sense of ownership and autonomy Strong multitasking and time-management skills Teamwork Above all, a genuine passion for delivering unparalleled experiences to our customers Benefits Competitive monthly salary: €1,500–€1,700 gross. Working with top-notch and fun people Career Development Opportunities Culture of unity Access to vast technological features Extra paid time off Opportunities to grow with us Our Values Maintain a user-centric approach and a desire to amaze Own it Be results driven See cars, not horses Set big goals, take small steps and act now Embrace humility, honesty and helpfulness and assume good intentions Have fun while making an impact Disclaimer: Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Furthermore, please be informed that we may utilize Artificial Intelligence (AI) systems and automated tools to assist in the initial screening and ranking of applications. Despite the use of such technology, all final hiring decisions involve human oversight. You have the right to request an explanation regarding the role of AI in your evaluation or to request a manual review of your application by our team. Please read our Recruitment Privacy Policy here .