Localization Operations Specialist

Overview Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global - ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform - and we're just getting started. As a Localization Operations Specialist on the Managed Services team, you'll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships. We are looking for a hire based on the US East Coast at this time. You Will Act as your clients' embedded localization operations expert, serving as the primary operational point of contact and trusted advisor for assigned accounts. Foster strong stakeholder relationships, navigate competing priorities, and coordinate cross-functional teams to ensure the successful execution and continuous improvement of clients' localization programs. Design and optimize localization processes within Smartling’s platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client’s unique requirements, including effective use of AI tooling where applicable. Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks. Proactively drive operational excellence by identifying and implementing process improvements, documenting best practices, and leveraging automation and AI-enabled solutions to streamline workflows, enhance scalability, and improve team efficiency. You Have At least 2-3 years of experience in localization or translation project management, ideally within a managed services or agency environment Solid understanding of localization file formats, content types, and CAT/TMS tooling Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent) Experience coordinating with cross-functional teams across engineering, QA, and vendor management Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones Strong written and verbal communication skills Preferred but not required Hands-on experience with Smartling or other TMS platforms (such as Phrase, XTM, or MemoQ) Experience supporting enterprise or SaaS clients in an operational or customer-facing role. Fluency or working proficiency in a second language Interest in language, technology, or global content strategy You Are Accountable. You take full ownership of your accounts, addressing issues promptly and documenting root causes and preventative actions for future improvement. Customer-Focused. You understand that client deadlines and requirements are real business commitments and consistently approach them with urgency, accountability, and care. Adaptable. You adjust effectively to changing scope, priorities, and unexpected client inputs without losing focus or execution quality. Communicative. You proactively stay ahead of client needs by sharing status updates, surfacing risks early, and contributing insights, guidance, and best practices. Process-Driven. You adhere to established processes while actively identifying opportunities to improve efficiency and consistency