Senior Manager, Software Engineering

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role Overview: The PlayStation Store and Commerce platform sits at the center of how millions of players around the world discover, purchase, and engage with PlayStation content. Our Technical Operations organization is responsible for ensuring these experiences remain highly available, resilient, performant, and ready to support some of the largest entertainment launches in the world. We are looking for a Senior Engineering Manager to lead our Discover Operations (Site Reliability Engineering - SRE) and Sustainability Engineering teams, combining SRE, operational excellence, and full-stack software engineering to improve both the day-to-day reliability and long-term sustainability of the PlayStation platform. As Senior Engineering Manager, you will lead a team of Site Reliability and Software Engineers responsible for the reliability, resilience, and sustainability of critical services supporting the Discover experience across the PlayStation ecosystem and beyond. Your teams will partner closely with product engineering, architecture, security, program management, and other technical operations teams to ensure our platforms are prepared for both everyday customer demand and major global business events. This role goes beyond traditional production operations. You will help evolve how we operate our platforms, moving from reactive support toward proactive, data-driven, and increasingly adaptive operations leaning into the latest technology trends such as machine learning and AI. You will also lead our Sustainability Engineering efforts, leading full-stack development teams to modernize and sustain critical customer experiences across PlayStation platforms while reducing operational complexity, technical debt, and long-term risk. What You’ll Be Doing: Own the reliability, availability, performance, and operational health of customer-facing PlayStation Store platforms, including Catalog, Entitlements, Search, and Storefront experiences. Establish and evolve SRE practices across observability, SLOs, capacity, resilience, automation, incident management, and operational readiness. Partner with development teams to build reliability and operability into the software lifecycle, improving production readiness and reducing operational risk. Lead operational readiness for major launches, seasonal events, and high-traffic business moments, ensuring platforms are tested, scaled, monitored, and prepared. Drive continuous improvement through incident learning, automation, and systemic remediation, reducing operational toil and improving platform resilience. Lead Sustainability Engineering and modernization efforts, addressing technical debt, lifecycle management, and legacy technology retirement. Leverage telemetry, operational data, and emerging AI/ML capabilities to identify risk and advance proactive, adaptive operations. Develop engineering roadmaps balancing immediate operational needs with long-term reliability, modernization, and sustainability investments. Recruit, mentor, and develop engineers and engineering leaders while fostering a culture of ownership, technical excellence, continuous improvement, and customer focus. Build strong cross-functional partnerships and clea