Sustainment Training Analyst

VA EHR Modernization – EHRM SISS | Full-time | Remote SteerBridge is a modern technology company delivering innovative, mission-focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial grade capabilities that accelerate operational effectiveness and drive measurable mission success. At the core of SteerBridge is our people—especially the veterans whose leadership, problem-solving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve. Position Overview SteerBridge is seeking a data-driven Sustainment Training Analyst to support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program. Working with our program partners and the Post Implementation Training team, this remote position manages the transition from EHR deployment training to ongoing sustainment and measures whether that training is working. The analyst owns training data end to end: defining outcome measures, collecting and analyzing results, and building dashboards and visualizations that give program leadership a clear view of training effectiveness, readiness, and risk. The role also carries real project management responsibility within the training team, including plans, schedules, dependencies, and deliverables across VA, vendor, and site stakeholders. Success requires an analytical, organized professional who can turn data into decisions and keep complex, multi-party training work on track. Key Responsibilities Key Responsibilities Training Data, Measurement & Analytics Design and apply methods to measure and evaluate training outcomes (e.g., completion, proficiency, knowledge retention, post-training performance, and user adoption), using frameworks such as the Kirkpatrick Model. Collect, clean, validate, and analyze training data from LMS reports, surveys, assessments, ServiceNow tickets, and other program sources. Build and maintain dashboards and data visualizations (e.g., Power BI, Tableau, or advanced Excel) that track training readiness, completions, effectiveness, and trends across sites and user roles. Translate analysis into clear findings and recommendations that drive curriculum updates, targeted retraining, and continuous improvement. Present training metrics and program status to leadership in executive-ready briefings and reports. Project Management Plan and manage sustainment training workstreams, including schedules, milestones, dependencies, resources, and deliverables. Lead coordination among VA stakeholders, EHR vendor training teams, site leads, and program partners to transition deployment training into sustainable post-implementation operations. Track assignments, open issues, risks, and action items; identify gaps early and drive them to resolution. Facilitate stakeholder meetings, document decisions and action items, and communicate progress, dependencies, and risks to program leadership. Coordinate updates to training materials and communications tied to EHR software releases, workflow changes, and program priorities. Reporting, Documentation & Support Prepare accurate weekly status reports, PMO updates, leadership briefings, PowerPoint presentations, and client-facing communications. Support development and maintenance of SOPs, process documentation, training guidance, and transition or handoff materials. Triage and track training-related inquiries, incidents, and ad hoc requests using ServiceNow or comparable tools. Provide program leadership with accurate information and materials for VA client requests and authorized external inquiries. Required Qualificat