Billing Associate - 12 Month FTC

About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the Role Location: Kraków, Poland (Hybrid) Contract: 12-month Fixed-Term Contract Salary: 154,000–160,000 PLN gross annually, depending on experience and skills You'll join Swap's Finance team on a 12-month fixed-term contract , taking ownership of our billing operations while helping to transform how they work through automation and AI. We're specifically looking for someone based in Kraków, or willing to relocate, as this is a hybrid position requiring regular attendance at our Kraków office. You'll work closely with our Head of AR & Billing, who will invest in your development and expects you to raise the bar on how billing runs. We're looking for someone early in their career who is sharp, hungry and wants to learn fast. You don't need to be the finished article. There's real room to grow here, with opportunities to broaden your exposure across Finance, Strategy, Operations and Product as your strengths develop. What You'll Do Rebuild how billing works (around half your time, growing as you settle in) Map our billing and onboarding workflows end to end, identify what's slow, manual or error-prone, and redesign it. Lead the implementation and testing of new billing tools that consolidate our data and replace spreadsheets. Build AI and automation into billing, reconciliations and exception detection, and show the team what's possible. Build the reporting and data checks that give Finance real visibility of billing accuracy. Run billing operations (so you understand them better than anyone) Own Finance onboarding for new customers, including billing setup, Direct Debit mandates and customer data. Prepare and review Shipping billing, resolving queries by addressing root causes rather than symptoms. Run reconciliations, first-invoice reviews and exception investigations. Support customer terminations alongside Credit Control. What Success Looks Like First 90 days: You've learned the billing cycle inside out and delivered at least one automation that saves the team meaningful time. By 6 months: You own billing onboarding and day-to-day operations end to end, with a clear roadmap for implementing new billing tooling. By 12 months: A new billing tool is live, manual workloads have reduced significantly, and billing runs through scalable systems rather than manual intervention. What We're Looking For You must have: Exceptional analytical ability, with evidence that you can quickly make sense of complex processes and data. Instinctive process thinking: you see a manual workflow and immediately start thinking about how to improve it. Strong Excel or Google Sheets skills and confidence working with large datasets. Hands-on curiosity about AI and automation, demonstrated through something you've actually built or improved. Precision and ownership: you care about getting numbers right and take responsibility for seeing things through. Ability to work in a hybrid arrangement, with regular attendance at our Kraków office. It's a bonus if you have: Experience with SQL, BI tools or scripting. Experience implementing or configuring systems such as billing platforms, ERPs or CRMs. Exposure to billing, particularly usage-based or transactional billing. A background in Finance Operations, Business Analy