Presales Architect

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Presales Architect. About the job This position is needed to drive technical wins and design scalable customer engagement solutions using Twilio's API platform. As a Presales Architect, you will act as the trusted technical advisor for our most strategic enterprise prospects. You will bridge the gap between complex business problems and Twilio's powerful communication APIs, crafting innovative architectures that drive customer success. By partnering closely with the sales team, you will lead technical discovery, build compelling proofs-of-concept, and demonstrate how Twilio can transform a company's customer engagement strategy. Responsibilities In this role, you’ll: Partner with enterprise sales executives to lead technical discovery sessions, understanding complex business requirements and translating them into comprehensive Twilio solutions. Design and architect scalable, secure, and resilient communication workflows using Twilio's suite of APIs (SMS, Voice, Video, Flex, etc.) tailored to client-specific use cases. Develop and deliver compelling technical demonstrations, custom prototypes, and proofs-of-concept (POCs) that clearly articulate the business value of the Twilio platform. Mitigate technical risks and overcome objections during the sales cycle by providing authoritative guidance on security, compliance, integration patterns, and architectural best practices. Collaborate with product and engineering teams to relay critical market feedback, feature requests, and emerging trends from the field to influence the Twilio roadmap. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Experience: 5+ years of experience in a presales, sales engineering, or solutions architecture role, preferably within the CCaaS, CPaaS, or broader enterprise SaaS industry. Technical Skills: Demonstrated proficiency in at least one mainstream programming language (e.g., Node.js, Python, Java, or C#) and hands-on experience integrating and troubleshooting RESTful APIs. Soft Skills: Exceptional presentation and communication skills, with a proven ability to distill complex cloud architecture, web security, and enterprise integration concepts for both technical and C-level non-technical stakeholders. Desired: Education: Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical industry experience. Curious and willingness to work with ambiguity. Location This role will be remote, and based in Singapore. Travel We prioritize connection and opportunities to build relationships with our c