Sales Operations Planning Analyst

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Sales Operations, Planning Analyst About the Job Twilio is seeking a data-driven, strategically minded individual to join our Strategic Operations pillar within Sales, Operations, and Enablement. Reporting directly into the Strategic Operations team, this role sits at the intersection of business strategy, sales planning, and advanced analytics. You will lead our target-setting process and align customer segmentation with broader GTM organizational objectives. This role goes beyond standard schedule management; you will define our operational "North Star"—ensuring targets are ambitious, achievable, and backed by robust analytical modeling, forecasting, and data infrastructure. Responsibilities In this role, you’ll: Lead the annual and semi-annual target-setting cycles for the global sales organization Present target proposals, growth opportunities, and complex data insights to senior leadership using clear, data-backed narratives. Develop and refine the sales customer segmentation model Extract actionable insights from large, complex datasets using advanced analytical and statistical methods to optimize revenue efficiency. Work closely with Sales, Finance, Product, Systems, and HR to align operational metrics with overall corporate strategy. Develop, maintain, and automate dashboards & reporting to track important planning outcomes including target accuracy and territory outcomes Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 6+ years of combined experience in Strategic Operations, Sales Operations, Revenue Operations, or Data Analytics within a fast-paced technology environment. Proven track record of leading target-setting cycles and planning frameworks for a GTM organization. Hands-on expertise in data visualization tools (e.g., Tableau, Looker). Demonstrated ability to translate complex analytical findings into strategic, business-focused recommendations for leadership. Strong project management skills, including experience managing cross-functional dependencies and scoping requirements. Deep understanding of core GTM processes & metrics (productivity, pipeline conversion, forecasting). Desired: Proficiency in SQL and relational database concepts, with experience using Python or R for statistical analysis and modeling. Excellent written and verbal communication skills. Ability to influence and build effective working relationships with all levels of the organization. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunit